Job Description

　　European Customer Project Specialist

　　Laboratory Equipment

　　Ireland Remote

　　Job Description

　　Position Summary:

　　The Customer Project Specialist oversees the implementation of large laboratory equipment and instrumentation projects across Europe, coordination of activities with customers, suppliers, transportation companies, engineers, sub-contractors, and internal functions, both remotely and on customer site.

　　The Customer Project Specialist supports the sales team in the execution of agreed processes and supervision of customer status according to a project plan to improve the Customer Experience, drive revenue growth, and improve cash collection.

　　The Customer Project Specialist leverages on process metrics to report out the evolution of project implementations with our customers, primarily from Pharma, Biotech and Industry segments.

　　In addition, the Customer Project Specialist will provide their expertise on additional customer projects to be managed and coordinated with our sales force, with a particular focus on customer contract conversion and inventory services implementations.

　　Your responsibilities:

　　Provide project management expertise and act as the focal point for the sales team, customer and internal functional areas throughout the duration of large, complex and high-value equipment and instrumentation projects.Ensure tracking of progress by using the Project plan, Quality plan any other relevant tools.Develop tight internal cross-functional collaborations, particularly with the relevant Sales lead, Technical team, Customer Service, Supply Chain, Product Management, Marketing, E-business, Pricing team and Finance for the development and rollout of project plansDevelop tight external collaborations with all critical stakeholders (customers, suppliers, sub-contractors, etc.) for the development and rollout of project plans.Keep an agile and efficient communication between all team members via conference calls, meetings and project debriefings.Participate in RFP responses and bid defense meetings to maximise our success rateCoordinate the order preparation: customer requirements, URS approvals, item creation, account creation, pricing approval.Support Customer Service for order registration according to the customer requirements and quotations.Coordinate implementation of pricing structure with Operational Pricing team.Coordinate with Supply chain order confirmations to suppliers and supplier readiness.Coordinate at customer site the commissioning, installations, trainings, and any other relevant activities related to Equipment projects.Ensure that all the Safety rules are in place before engineers are on site (including site induction process).Ensure continued alignment among contributors with overall implementation strategy and expectations and present regular status and plan updates to the customer and internal partners.Develop/Improve the project tools by using feedback from external and internal customers during the entire cycle of the process.Train the Sales team and internal functions as the need arises.

　　Minimum Requirements/Qualifications

　　Strong Project management experience involving multiple functions (equipment)Strong leadership skills, especially in a matrix environment.Proven ability to independently take ownership of initiatives and drive execution.Excellent interpersonal skills to apply in communications with internal and external stakeholders.Excellent organisational skills with the ability to influence others for completion of tasks assigned.Knowledge of Word, Excel, PowerPoint, Visio and Project a must.Proficient English.Travel - around 25-50 %