The Field Executive is responsible for the delivery of retail sales and building relationships with retail store teams through the management and leadership of ELC store and counter staffs, freelancers and/or the education and coaching of point of sale teams. Their markets are comprised of multiple channels: FSS, Specialty-Multi, Department Stores, and Military Counters. They will create and maintain strategic partnerships with retailers and the execution of seasonal brand plans/promotional calendars as well as create local plans and specific events to drive enthusiasm and engagement with the customer. They will spend approximately 70% of their time on the sales floor interacting with Retail managers, store and brand-dedicated staff, and consumers to drive client acquisition, engagement and conversion. They will capture consumer insights by observing shopping patterns and competitive activity and use insights to inform action plans. The Field Executive is responsible for direct management of FSS/Counter Managers, conducting in-store training customized to the brand and retailer, as well as the education, coaching and development of the sales team. The Field Executive assesses the selling staff's ability to effectively incorporate the taught skills and techniques. They assess and manage performance and provide frequent feedback to ELC staffs, and they provide input to store managers related to 3rd party staff. They will drive client acquisition through outreach, client management, social influence, oversight of visual merchandising execution, and by building collaborative relationships with key stakeholders in the store and retail community. They will drive conversion through coaching of the selling staff, negotiating for additional space and resources to support promotional activities, creating and overseeing event execution, and using insight to influence schedule optimization.
Qualifications
3-4 years' experience leading/managing retail/POS stores/counters/regions in luxury business preferablyBeauty industry. Solid understanding of sales, product knowledge, events, operations, retail culture and cosmetic industry. Ensure delivery of overall sales plan by door/territory. Create and maintain strategic partnership with retailers, brands, COE functions and point of sale employees. Deep understanding of the retail market and current beauty trends. Ability to coach and develop staff in order to achieve goals. Ability to see problems and develop action plans to get past them (inventory/stock issues, staff performance, turnover, logistical issues related to events, etc.) Enthusiastic mentor and strategic thinker Charismatic individual with strong negotiation and communication talents Ability to work in a fast-paced collaborative environment with multi-unit management skills. Availability to work key business hours including weekends. Must have a valid driver's license to operate ELC Fleet vehicle.
Anticipated Base Salary Range $70,400-105,600 (Depending on qualifications, skills, experience and/or budget). In addition, The Estée Lauder Companies offers a variety of benefits to eligible employees, including health insurance coverage, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and vacation time. In addition, the Company maintains highly competitive incentive compensation programs (role eligibility may vary based on terms of the respective plan(s))
Job: Retail - Corporate
Primary Location: Americas-US-CA-San Francisco
Job Type: Standard
Schedule: Full-time
Shift: 1st (Day) Shift
Job Number: 2313969
We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview, please contact [email protected].