Who we are:CyberArk (NASDAQ: CYBR) is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity - human or machine - across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world's leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit our CyberArk blogs or follow us on Twitter, LinkedIn or Facebook.About this role:CyberArk is seeking an Advanced Customer Escalations Engineer to join our R&D team. In this role, you will be responsible for handling customer escalations that require deep technical expertise and knowledge of our distributed systems architecture. You will work closely with internal engineering teams and customer-facing teams to ensure that customer escalations are resolved quickly and efficiently.What you will do:

　　Investigate and resolve complex customer issues related to our distributed systems architectureWork with internal engineering teams to analyze and design solutions to customer escalationsProvide technical guidance and support to customer-facing teams on complex customer casesIdentify and report trends in customer escalations to help improve our products and servicesCollaborate with R&D teams to develop and implement new features and enhancements to our distributed systems architecture.What you need to succeed:

　　Bachelor's degree in Computer Science or a related field.Must have C++ experienceStrong experience with troubleshooting and debugging complex technical issues.Experience with distributed systems architecture, design, and analysis.Excellent communication and interpersonal skills.Ability to work independently and as part of a team.Experience with CyberArk products and services.Experience with cloud computing platforms (AWS, Azure, GCP).Experience with relational database, particularly MySQL.Experience with authentication methods (Radius, LDAP, RSA SecureID, Smart cards, Tokens).Experience with DevOps and continuous integration/continuous delivery (CI/CD) practices.CyberArk is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.We do not offer visa sponsorship at this time.The salary range for this position is $85,000 - $130,000/year, plus commissions or discretionary bonus, which will be based on the employee's performance. Base pay may also vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits.#LI-SS1