Home
/
Comprehensive
/
E&R Sr Customer Experience Generalist
E&R Sr Customer Experience Generalist-April 2024
Marcus Hook
Apr 4, 2025
ABOUT GRAINGER
Grainger is a leading broad line distributor of maintenance, repair, and operating products and services.
10,000+ employees
Information Technology, Retail
VIEW COMPANY PROFILE >>
About E&R Sr Customer Experience Generalist

  Reference #: 305870-en_USAbout E&R Industrial:E&R Industrial, founded in 1969, is an innovative, full-line industrial supply distributor committed to providing the highest level of technical support for manufacturing operations. We provide a full suite of inventory management solutions and highly flexible programs supported by brand name quality products, competitive prices, and on-time delivery. Our dedicated staff of professionals proactively create cost effective solutions designed to meet and exceed the demands of our valued customers.

  Position Details:The Sr Customer Experience Generalist (MW) provides customer service extending "end to end" support and service to specialized customers, field specialists and account managers. You understand customer needs, probes to recognize opportunities, solves problems and recommends solutions. They have a experience creating a remarkable customer experience, while identifying opportunities to grow sales. You will report to Customer Experience Manager.

  You Will:Manage variation of incoming volume (Phone, Fax, e-mail, EDI etc.)Complete order/data entry with accuracy.Work out of multiple customer portals and internal ERP systems, while simultaneously using communication channels (email/chat/phone).Manage customer, supplier, or vendor relationships and balance internal and external interestsProbes to dissect customer/supplier need and unique issues that are important to the customerGet past 'No' and providing options to enlarge the opportunityFind opportunities to 'up-sell' beyond the original product needUse customer feedback and input to understand what triggers a buying decision Problem SolvingAttempts to self-solve before escalating complex issuesCompile and sort mass amounts of data quickly to see meaningful trendsFacilitating discussions between supplier, customer and sales to develop solutions Quality/Process ImprovementManage annual price increase Works to minimize customer errors and customer discrepanciesWork with back end processes to gain understanding of troubleshooting and system capabilities Industry KnowledgeDemonstrated industrial/manufacturing expertise gained through vocational training, education, previous work experience, and related professional certifications. Well-rounded knowledge of complex manufacturing (e.g. automotive, aerospace, etc.).Identify and source an item based on description, image, and part number provided by customer, or during onsite product discovery.

  You Have:High School Diploma or GED; (undergraduate degree preferred)1+ years of inside sales, customer service, or telemarketing experienceAbility to rapidly build knowledge of E&R's product linesUnderstand and use basic selling techniques: opening, probing, presentation, and overcoming objections

  Rewards and Benefits:With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our programs provide choice and flexibility to meet our team members' individual needs. Check out some of the rewards available to you at GraingerMedical, dental, vision, and life insurance plansPaid time off (PTO) and 6 company holidays per yearAutomatic 6% 401(k) company contribution each pay periodEmployee discounts, parental leave, 3:1 match on donations and tuition reimbursementA comprehensive set of emotional, financial, physical and social wellbeing programs

  DEI StatementWe are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.We are committed to fostering an inclusive, accessible environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment. With th s in mind, should you need a reasonable accommodation during the application and selection process, please advise us so that we can provide appropriate assistance.

  Grainger is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Software Engineer, Systems
Summary: Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed
Sr. M365 Consultant - T14353434-TAB_46528583812_18-4658
...
Teacher, Tutor Time of Commack
Teacher, Tutor Time of Commack Share by Email Share on LinkedIn Share on Twitter (http://www.twitter.com/intent/tweet?url=https%3a%2f%2fcareers.learningcaregroup.com%2fsearch%2fjobdetails%2fx%2f26ee4
Physical Therapist for Home Visits
Seeking Physical Therapists to join our home care team to treats patients in their own homes, based on the Medicare part b outpatient model as prescribed by their doctor. Licensed Physical Therapist
Member Support Specialist - Club Pilates Lone Tree, CO
*Please note, we are looking for a long term employee that can grow with our organization and become a part of our community. THIS IS NOT A SEASONAL ROLE. We are seeking CONFIDENT and ENERGETIC Membe
Digital CVUS Network Sales Specialist - Central and West
Job Description Summary  The Ultrasound Digital CVUS Network sales specialist (NSS) will work closely with the ULS Digital and CVUS product sales specialist (PSS) to cultivate, develop and design Vi
Warehouse Associate
Job Description Warehouse Associate #19 Ave Hiram Cabassa, Mayaguez, PR 00682 PRMAY Public Store Full-time Shift(s): MON TUE WED THU FRI 7:00am - 5:00pm OVERVIEW: Working as Full-time Warehouse Assoc
Senior Software Developer
Job Description Cloud Engineering Infrastructure Development Design, develop, fix, and debug software programs for databases, applications, tools, networks etc. As a member of the software engineerin
Production Supervisor
As a Plant Production Supervisor, you will maintain a clean, safe, and orderly environment in where the definition of “teamwork” holds true! You’ll use your humility and hunger to learn to successful
Data Survey Associate
We are immediately hiring part time Field Representatives in your area! Are you a military spouse and looking for supplemental income? Make extra spending money to help with your car payment, social
Copyright 2023-2025 - www.zdrecruit.com All Rights Reserved