Home
/
Account Management
/
Equipment Service Technician Providence, RI and Southern MA
Equipment Service Technician Providence, RI and Southern MA-November 2024
Flexible / Remote
Nov 23, 2024
ABOUT HENRY SCHEIN
Want to help health happen at a Fortune 500 company? Join approximately 24,000 Team Schein Members worldwide in helping office-based dental and medical practitioners work more efficiently so they can
10,000+ employees
Healthcare
VIEW COMPANY PROFILE >>
About Equipment Service Technician Providence, RI and Southern MA

  JOB OVERVIEW:

  This position is responsible for maintaining, troubleshooting, diagnosing and repairing dental equipment in offices in and around the East Providence, RI and Attleborough/Marlborough, MA areas with a focus on excellent customer service.

  Work with supervisor to improve customer service skills, develop ability to use provided support tools, learn effective troubleshooting techniques, and increase product knowledge. Drive service success that improves customer satisfaction, maximizes customer retention and increases profitability. Manage more complex repair cases, troubleshoot, and resolve issues at a higher level and may support additional products.

  KEY RESPONSIBILITIES:

  Provides repair services to customers in a courteous and professional manner. May also provide installation services to customers on an as needed basis.Provides and maintains the necessary tools of the trade and have readily available to perform installation and repair services.Can work independently and manage all on site installation, repair maintenance and test tasks.Follow proper troubleshooting steps to diagnose errors on technical problems and determine proper solutions.Comprehends customer requirements and make appropriate recommendations to optimize the customer experience.Maintains and manages proper levels of inventory in van. May assist with other more junior technicians' assignments as required to ensure quality customer service is being providedProduces timely and detailed service reports.Attends all required training, which includes but is not limited to Henry Schein Dental Career Development training and specific manufacturer technical training.Complies with all OSHA regulations as outlined in the OSHA manual and training. Maintains and utilizes personal protective equipment when needed.Communicates in a timely manner to all Team Members and HUB dispatchers, keeping all informed of progress of assignments.Completes all work orders in a timely manner. The work order should be reviewed with the customer or a responsible staff member prior to departure. This review should include the time in the office, work performed, parts replaced, and parts to be ordered. All work orders should be closed daily and submitted for billing.Submits all job-related paperwork within the required timeframes. This includes but is not limited to FDA Forms, expense reports, and any other required paperwork.Complies with all terms of the Fleet Management Policy including maintenance and accident management policies.Participates in special projects and performs other duties as required.

  SPECIFIC KNOWLEDGE & SKILLS:

  3 Level 1 Certifications determined by the ROM/ZOM based on business needMust begin to cross certify (digital x-ray/software, digital CAD/CAM, etc.)Proven ability to administer timely and accurately (work orders, FSRs, Concur, eTime, RMA's, 2579 reporting, etc.)Intermediate knowledge of hydraulics, mechanical and electrical systems

  GENERAL SKILLS & COMPETENCIES:

  Ability to lead installationsMust work well independentlyIntermediate troubleshooting skillsProven ability to work with confidential informationAbility to present preventative maintenance to customerIndependent self-starterIntermediate computer skillsInterpersonal/ communication skillsProven ability to administer on time and accurately (work orders, FSRs, concur, e-time, RMA's, 2579 reporting, etc.)Proven ability to work with confidential information

  WORK EXPERIENCE:

  Typically, 3 to 5 years of dental industry experience with demonstrated proficiency, strong mechanical background and customer service background.

  Ideal candidate has experience troubleshooting, diagnosing and maintaining core dental equipment as-well-as dental digital imaging and other digital peripherals found in a dental office.

  PREFERRED EDUCATION:

  Typically, High School education, vocational training and/or on-the-job training. Associates degree or Technical School Certification is preferred.

  TRAVEL / PHYSICAL DEMANDS:

  The Equipment Service Technician (EST) position will require the delivery, installation and repair of Equipment involving Henry Schein customers. Technicians will be expected to maneuver large equipment as needed. The physical nature of the position, at times, may require substantial and/or repetitive bending, stopping, lifting and climbing of ladders.

  Vaccine Requirement

  Candidates for this requisition are required to be fully vaccinated against COVID-19 (i.e., 2 weeks after completing their initial COVID-19 vaccination series) and, if eligible, have completed one booster dose pursuant to state/local law. These standards and/or requirements may vary from those established by the Company. In some jurisdictions there may be an exception for those seeking a medical or religious accommodation. If you require an accommodation, please inform the recruiter or hiring manager.

  Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

  For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
We are looking for a Nordic Business Unit Manager
ESTÉE LAUDER COMPANIES Are you the next leader of our Nordic KAM team? We are looking for a Nordic Business Unit Manager Do you have a solid experience within Key Account Management. Are you used to
Manager, Customer Success Manager
Company Description Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a worl
Senior Banker - Highlandtown Financial Center
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how
Strategic Account Manager
Company Description Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a worl
Relationship Banker
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how
Relationship Manager I - Healthcare
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work
Engagement Manager- DAS Consulting - Sustainability, Climate & Equity
Position Summary Engagement Manager- DAS Consulting Are you passionate about technology and interested in joining a community of collaborative colleagues who respectfully and courageously seek to cha
Sr Account Manager, BioProduction
Job Description When you're part of Thermo Fisher Scientific, you'll do challenging work, and join a team that values performance, quality and innovation. As part of a successful, growing global orga
Relationship Banker - Sweetgrass Financial Center
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how
MHBP Community Lead Generator
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced
Copyright 2023-2024 - www.zdrecruit.com All Rights Reserved