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Enterprise Support Manager
Enterprise Support Manager-October 2024
Taguig
Oct 29, 2024
ABOUT AMAZON
Our mission is to be the world’s most customer-centric company.
10,000+ employees
Technology
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About Enterprise Support Manager

  Description

  Are you a Customer Obsessed Technology Leader looking to manage a successful, growing team of cloud technologists?

  At Amazon, our vision is to be earth’s most customer-centric company. In 2006, we launched Amazon Web Services, giving customers access to the same cloud technology we built to serve millions of shoppers on Amazon.com. Amazon Web Services (AWS) is a secure cloud services platform, offering computing power, database storage, content delivery, and other functionality to help businesses scale and grow. Millions of businesses are using AWS cloud solutions to build sophisticated applications with increased flexibility, scalability and reliability.

  The Role

  We’re seeking a Enterprise Support Manager to lead a team of Technical Account Managers (TAM) based in Philippines.

  Our TAM’s are trusted advisors who help some of the most iconic businesses in the world, ensuring their long term success with our services. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. The team provides advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues. You’ll help craft and execute strategies to drive our customers’ adoption and use of AWS services.

  As a leader you will:

  Lead a team of Technical Account Managers (TAMs) to solve business problems

  Influence the strategic direction of your team and delivery to improve the customer experience

  Drive internal strategic communications

  Advocate for your customers and own their transformation journey.

  Manage customer sentiment and recovery during service events, including executive engagement

  Assist with problem escalation and support your team in resolving critical customer issues

  Understand operational excellence in the cloud and help your TAMs make recommendations to customers

  Mitigate risks and remove blockers for your team and customers

  Grow the team's capability through people development and recruitment

  “Think Big”, by creating mechanisms that allow us to scale while we continue to expand the team

  You’ll have a direct impact in enabling businesses across the region gain the most value from cloud. There are plenty of opportunities to develop your management / leadership skills as we continue to rapidly expand. You’ll also have the chance to receive mentorship and gain AWS certifications.

  Culture

  At Amazon Web Services, we don't mind being called "peculiar." We have our own way of doing things. We're obsessed with customers, we see beauty in simplifying the complex, and we're comfortable with being misunderstood. That might sound unorthodox, but our unusual approach and our culture - focused on removing obstacles so builders can build - are part of why our people enjoy working in AWS.

  We’re passionate about supporting the needs of our people and their family members. Benefits include Medical Cover, Employee Assistance Programs and Global Mobility opportunities.

  We are open to hiring candidates to work out of one of the following locations:

  Taguig, PHL

  Basic Qualifications

  Track record of leading high performing teams

  Track record of building up a business

  Previous customer facing experience with strong executive presence

  Strong customer focus and bias for action; and ability to work with remote teams

  Experience building a business with P&L responsibility

  Preferred Qualifications

  Experience working for an IT Vendor or service provider

  Experience influencing large enterprises

  Experience managing/leading teams and customers in the Philippines

  CULTURE AND COMMITMENT TO INCLUSION, DIVERSITY & EQUITY

  At AWS, we welcome all builders. We believe that technology should be built in a way that’s inclusive, accessible, and equitable. We’re committed to putting in the work for more equal representation Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.

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