Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

　　We are looking for an experienced Customer Success specialist to enhance our team in the medical imaging sector. This role is pivotal in fostering robust customer relationships, effectively managing projects, and driving technological growth in healthcare IT, especially in PACS systems.

　　This role focuses on managing ongoing contract relationships and service delivery to clients for one or more accounts. Acts as outward-facing, dedicated resource for assigned accounts, typically with direct client contact and large or complex accounts. Builds relationships with employer/group clients (not individual members) and serves as the primary point of contact for overall and day-to-day service delivery. Represents client internally and coordinates with other functions to implement client systems, complete projects, and address ongoing service needs. Will work closely with sales on renewals and upselling, but no specific sales goal accountability or primary responsibility to close sales.

　　You'll enjoy the flexibility to work remotely * from anywhere within Canada. as you take on some tough challenges.

　　Primary Responsibilities:

　　Lead customer success initiatives within the healthcare technology domain, with a focus on PACS Develop and sustain key account relationships, ensuring high levels of customer satisfaction and loyalty Manage complex projects involving medical imaging technology, with a particular emphasis on PACS and healthcare IT systems Work collaboratively with technical teams to identify and tackle technical and operational challenges in PACS implementations Implement change management strategies to optimize customer operations in relation to PACS and other imaging technologies

　　You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

　　Required Qualifications:

　　10+ years of combined Project Management / Account Management / Customer Program Management, Technical Account Management experience in a technology or healthcare company. Demonstrated 10+ years of expertise in understanding project management, account management, change management, customer success, and customer operations, specifically related to PACS and medical imaging 8+ years of experience demonstrating in-depth knowledge of complex healthcare IT systems (PACS/EMRs), IT infrastructure, health system challenges, and opportunities Experience in leading customer operations for PACS, including troubleshooting, system upgrades, and user training Proven track record in successfully deploying and supporting PACS in a healthcare environment

　　Preferred Qualifications:

　　Hands-on experience with Medical Imaging (IHE, DICOM, RIS, FIER, HL7) Healthcare IT experience, particularly in PACS and related technologies Knowledge of Ontario Provincial medical imaging operations and standards Geographical location in Ontario, with a preference for candidates in the Greater Toronto Area (GTA)

　　*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

　　At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

　　Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

　　UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment