Home
/
Customer Service
/
Enterprise Customer Success Manager (DACH)
Enterprise Customer Success Manager (DACH)-March 2024
London
Mar 17, 2025
ABOUT MIRO
Miro is an online collaboration platform that enables remote teams to work together.
1,001 - 5,000 employees
Consumer Goods & Services, Technology
VIEW COMPANY PROFILE >>
About Enterprise Customer Success Manager (DACH)

  About the Team The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

  About the Role Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

  Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

  What you’ll do Manage a portfolio of Enterprise customers Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team Identify, track, and improve the health status of each of your customers Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention Be the voice of the customer back into our organization Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs What you’ll need 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users) Consistent track record of handling portfolios of 30-50 Enterprise accounts Ability to recognize and maximize business value as well as internal opportunities Ability to strategically prioritize your book of business Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously Experience or high curiosity about the SaaS space Fluency in English and German Strong verbal and written communication skills Excellent listening skills, customer-centric mentality and empathy towards users and customers Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment Willing and able to travel abroad regularly Fluency in English and German What's in it for you Competitive equity package Health insurance for you and your family Corporate pension plan Lunch, snacks and drinks provided in the office Wellbeing benefit and WFH equipment allowance Annual learning and development allowance to grow your skills and career Opportunity to work for a globally diverse team

  About Miro Miro is an online, visual collaboration platform designed to unlock creativity and accelerate innovation among teams of all kinds. The platform’s infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 50M users worldwide, including 99% of the Fortune 100. Miro was founded in 2011 and currently has more than 1,800 employees in 12 hubs around the world.

  miro.com/careers

  instagram.com/wearemiro

  youtube.com/@lifeatmiro

   

  At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.

   

  Miro’s Privacy Policy contains details about our privacy practices and the handling and use of the personal data of job applicants.

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Admitting Clerk
Job Description Interviews incoming patients/representatives to obtain identifying information and other data required for admission. Performs a variety of clerical duties. Job Responsibility Intervi
Enterprise Service Desk Specialist
Description Are you interested in being part of supporting the worlds most advanced and secure IT network? Any interest in a position where your performance will lead to future career growth opportun
Specialist, Field Service
Date Posted: 2023-10-12 Country: Japan Location: 2F Shiba Excellent Building, 2-1-13 Hamamatsucho, Minato-ku, Tokyo, 105-0013, Japan Position Role Type: Unspecified At Collins Aerospace, it's our peo
Customer Support Representative - Onsite
Why customer service at Stryker? Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team,
Clinic Patient Financial Service Rep Opportunities
Primary City/State: Casper, Wyoming Department Name: Work Shift: Day Job Category: Revenue Cycle A rewarding career that fits your life. Those who have joined the Banner mission come from all walks o
Customer Service Representative in Munich or Vienna
For this position you must already live in Munich or Vienna Provides customer service support to customers utilizing effective relationship management skills. Key Responsibilities: 1.Order Management
On-Site Service Representative (Part Time)
Part-Time Service Representative About Grainger: Grainger is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. We achieve our purpose, We Keep
Customer Service Specialist
Customer Service Specialist We're looking for a Costumer Service Specialist single point of contact with the Customer in the Customer Service Area. Our mayor values are results oriented, customer cen
Rep 1, Cust Svc Billing 2/16/24
At a Glance Full-time entry-level to mid-level customer service role resolving customer billing inquiries and account issues, adjusting services as requested, and upholding positive customer relation
Customer Relationship Advocate Career Development Experience- Smithfield, RI
Job Description: Customer Relationship Advocate Career Development Experience Join our team of Customer Relationship Advocates (CRA) for a variety-filled experience where you'll have dedicated time t
Copyright 2023-2025 - www.zdrecruit.com All Rights Reserved