Home
/
Account Management
/
Enterprise Customer Success Manager
Enterprise Customer Success Manager-March 2024
Flexible / Remote
Mar 18, 2025
ABOUT ATLASSIAN
Atlassian builds enterprise software that helps every member of every team and department stay on track, on point, and on top of their game. Atlassian develops products geared towards software develop
10,000+ employees
Technology
VIEW COMPANY PROFILE >>
About Enterprise Customer Success Manager

  Atlassian Customer Success Managers (CSMs) strive to help customers realize value from their Atlassian investment. They engage customers to unlock early and sustained business outcomes. This is done by establishing yourself as a trusted resource for key customer stakeholders and proactively engaging to unlock early and sustained product adoption and success with Atlassian Solutions - whether the customer is developing an Agile product delivery methodology, optimizing Developer Tools automation, building new teamwork communities, or improving IT services.

  In this role, you'll cut across multiple products and solution areas. You'll interact with a variety of customer profiles to support the successful adoption and expansion of their Atlassian solution investment. CSMs also serve as the voice of the customer throughout Atlassian, ensuring valuable feedback and insights are shared.

  As an Enterprise Customer Success Manager, you will develop a trusted advisor relationship with customers (C-suite) helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycleYou'll work closely with the entire account team to develop a joint success plan with your customers to ensure goals are aligned from a business strategy perspective and success metrics are identifiedYou'll manage post-sales activity for your customers through strong relationship-building, product knowledge, planning, and executionMaintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirementsProactively engage with your customers to unlock early and sustained product adoption and success with Atlassian Solutions.Mitigate churn through early risk identification, intervention, escalation and mitigation.Function as the Voice of the Customer to provide internal feedback on how Atlassian can better serve our enterprise customers

  4+ years in Customer Success or account management supporting Enterprise customers with a complex SaaS product portfolioProven ability to establish yourself as a trusted advisor with customer stakeholders to drive business outcomesExperience leveraging success plans to ensure goals are aligned from a business strategy perspective and success metrics are identifiedUnderstanding of common Jira and Confluence end-user use cases and ways of working, with ability to demonstrate those use cases, and understanding of configuration trade-offsExperience with one of the following: agile ways of working, project management, DevOps and automation, or IT service managementAbility to build collaborative relationships internally across product, sales, support and marketing to facilitate a seamless customer experienceRock-solid work and time management in a customer-facing environmentFamiliarity with Gainsight (or similar), Salesforce and BI tools such as Tableau

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Senior Compliance Manager - Payments
Overview Come join our team of leaders, learners and world-class compliance professionals. We are part of an amazing team bringing financial services offerings to market to power prosperity for our c
Cardiovascular Territory Account Specialist - St Augustine - Remote
About the Role This is a field-based and remote opportunity. About the Role: 10 major new medicines planned for launch over the next few years creating new career opportunities for those who want to
Technical Support Specialist Mexico - Night Shift
Technical Support Specialist - Night Shift At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products
Account Manager*in für E-Mobility & Innovation
Wir suchen nach Menschen, die mit uns die Digitalisierung von Morgen gestalten. Denn - Wir machen digital. Wir sind Siemens Digital Industries Software. Wir sind kein Industrieunternehmen. Wir sind e
Strategic Accounts Director-Relationship Manager
Moody's is a developmental culture where we value candidates who are willing to grow. So, if you are excited about this opportunity but don't meet every single requirement, please apply! You may be a
Senior Value Consultant
Job Requisition ID # 23WD73713 Position Overview We are global leaders in design and make solutions that span many industries from architecture, building, and engineering, to manufacturing and media
Strategic Account Manager- Healthcare, Spectrum Enterprise
Ready to use your telecommunications expertise to simplify the technology needs of new healthcare accounts? You can do that. Do you want to engage with existing accounts to analyze and recommend solu
Branch Team Lead (Full Time)
About Grainger Grainger is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. We achieve our purpose, We Keep the World Working®, by serving mo
Senior Portfolio Manager
Overview Intuit is transforming the industry with a suite of high-touch professional services powered by data-driven, technology-led operations and a distributed professional workforce. The Customer
Customer Success Manager
Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional di
Copyright 2023-2025 - www.zdrecruit.com All Rights Reserved