Description:

　　-Coordinate, confirm, and attend service visit exit meetings to provide support to FSE and customers.

　　-Follow up post service visit ensuring customer receives service report and all quotations recommended during the visit.

　　-Work with the supporting customer service engineers to maintain accurate schedule and work flow.

　　-Coordinate follow up for any service contract.

　　-Coordinate follow up on rebuild quotations and the customer call log.

　　-Gather customer feedback and work internally to address their concerns.

　　-Manage daily service requests.

　　-Coordinate schedules with customer service teams.

　　-Analyze customer feedback to improve customer service.

　　-Provide excellent customer service including answering customer queries and responding to client feedback.

　　-Respond to customer emails, letters, and phone calls in a timely and professional manner.

　　-Assist the Business Development Manager as directed.

　　Skills:

　　Project coordination, Data entry, Customer service, scheduling coordinating, Project engineering, Machinery maintenance

　　Additional Skills & Qualifications:

　　Education Requirement: High School Diploma/GED or combination of education & experience

　　Experience: 2 years experience

　　-Any special skills/training/certifications.

　　-Excellent problem solving skills.

　　-Attention to detail is required.

　　-Ability to work in fast paced changing environment.

　　-Exceptional organizational skills.

　　-Word/Excel spreadsheet competence.

　　-SAP experience and/or equivalent systems.

　　-Excellent customer service skills.

　　Disqualifiers:

　　A candidate seeking strictly a design role.

　　A candidate not open to travel.

　　A candidate looking to work independently.

　　A candidate not confident/interested to speaking to clients.

　　Diversity, Equity & Inclusion

　　At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

　　Hiring diverse talent

　　Maintaining an inclusive environment through persistent self-reflection

　　Building a culture of care, engagement, and recognition with clear outcomes

　　Ensuring growth opportunities for our people

　　Actalent is an equal opportunity employer.

　　About Actalent

　　Actalent connects passion with purpose. We help visionary companies advance their engineering and science initiatives through access to specialized experts that drive scale, innovation, and speed to market. With a network of almost 30,000 engineering and sciences consultants and more than 4,500 clients across the U.S., Canada, Asia, and Europe, Actalent serves many of the Fortune 500. An operating company of Allegis Group, the global leader in talent solutions, Actalent launched as a new specialized engineering and sciences services and workforce solutions brand in 2021.