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e-Commerce Lead Clerk (701)
e-Commerce Lead Clerk (701)-April 2024
Hillsboro
Apr 1, 2025
ABOUT KROGER
The Kroger Family of Companies bring quality food and community support to locations all across the United States.
10,000+ employees
Consumer Goods & Services, Food & Beverage
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About e-Commerce Lead Clerk (701)

  Company Name: Fred Meyer

  Position Type: Employee

  FLSA Status: Non-Exempt

  Position Summary

  Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return again to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

  Essential Job FunctionsMeet/exceed customer expectations for ease of shopping, variety, freshness, and cleanlinessAdhere to local, state, and federal laws, food safety procedures, and company guidelinesReceive customers' orders from Order Selector according to guidelines; store products in optimal temperature zonesInitiate and complete selection process for customers' on-line ordersRead and follow directions given in the note sectionEnsure quality and freshness of all items chosenCommunicate with customers via a portable phone and respond to calls in a professional and timely mannerRetrieve each customer's order from all staging locations and ensure order accuracy; load order into customers' carsProcess the orders through the point of sale (POS) system (for associates ages 18 or older)Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stockScan and bag orders on the go while following all bagging standardsCommunicate any substitutions or exceptions to customer's order at time of pick-upMaintain organization and cleanliness of staging areas and equipmentReport pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisorInspect equipment and notify store e-Commerce supervisor or other store management of items in need of repairPerform required opening and closing proceduresLearn and adapt to new and improved processesAssist in training new e-Commerce team membersMeet/exceed productivity standardsMust be able to perform the essential job functions of this position with or without reasonable accommodation

  Minimum Position QualificationsBasic math skills (i.e., counting, addition, and subtraction)Excellent oral/written communication skillsAbility to work without supervisionAbility to read shelf tagsMinimum 16 years of ageBasic knowledge of computersAbility to stand for extended periods of time and walk constantlyAbility to stoop, kneel or crouch several times per hour

  Desired Previous Experience/EducationAny experience in a production oriented or warehouse environment, stocking shelves, or experience as a cashier

  Education Level: None

  Required Certifications/Licenses: None

  Position Type: Full-Time

  Shift(s): Day; Evening

  Regions: West

  States: Oregon

  Keywords:

  Jobs at Fred Meyer: Based in Portland, Oregon with over 130 stores throughout Oregon, Washington, Idaho & Alaska, Fred Meyer offers one-stop shopping with store employment opportunities in apparel, home, food, pharmacy and home electronics as well as opportunities in our division office in merchandise and product development, store operations, customer communications, public affairs, food and pharmacy. We are always searching for individuals who share our passion for service, leadership, honesty and diversity. Whether you like working with people, numbers or ideas, you can find a home at Fred Meyer. And with stores and offices across the Pacific Northwest, we have opportunities for talented individuals if you prefer to be closer to the mountains, ocean, or city.

  Company Overview: Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of banner names. At The Kroger Co., we are Fresh for Everyone™ and dedicated to our Purpose: To Feed the Human Spirit®. We are committed to creating #ZeroHungerZeroWaste communities by 2025. Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.

  Posting Notes: OR || Hillsboro || 22075 Nw Imbrie Dr || 97124 || Fred Meyer || [[mfield2]] || Customer Service; Store Operations || Employee || Non-Exempt || Full-Time || None

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