Home
/
Comprehensive
/
EAP Telephone Counsellor
EAP Telephone Counsellor-March 2024
Dublin
Mar 16, 2025
ABOUT UNITEDHEALTH GROUP
With offices around the world, UnitedHealth Group's headquarters are located in the Minneapolis metropolitan area.
10,000+ employees
Healthcare
VIEW COMPANY PROFILE >>
About EAP Telephone Counsellor

  EAP Telephone Counsellor - Dublin

  Optum, the fastest growing part of UnitedHealth Group, is a leading information and technology-enabled health services business. Our teams are dedicated to modernising the healthcare system and improving the lives of people and communities.

  Serving virtually every dimension of the health system, we work with a diverse set of clients across 150 countries – from those who diagnose and treat patients to those who pay for care, deliver health services, and those who supply the cures. Optum maintains operations across North America, South America, Europe, Asia Pacific and the Middle East. Our innovative partnerships provide technology and tools that enable unprecedented collaboration and efficiency. As a result, we can tap into valuable healthcare data to uncover insights and develop strategies for better care at lower costs.

  About the role:

  This role is built around a caring supportive team of counsellors with a desire to improve the wellbeing of our members. The successful candidate will have a warm caring approach to their profession and be a proactive team player. You will be proficient in working with a brief model of delivering Emotional Wellbeing Support with a realistic approach to coaching our members to their desired goal.

  As a Telephone counsellor, you will have the opportunity to work to rotational shifts, whilst making a difference in the lives of EAP clients with the support you deliver.

  Key responsibilities will include:

  • Assessments and in the moment support to a diverse range of clients using a brief solution focused model.

  • Provide one off emotional wellbeing calls, referring to internal and external resources

  • Carry out risk assessments and triage

  • Complete case notes for all clients in line with clinical policy

  • Undertake training modules and company specific E- learning

  • Keep up to date on relevant regulatory and legislative developments.

  • Play a proactive role in weekly and monthly team meetings

  • Demonstrate a keen awareness of meeting customer expectations within the boundaries of emotional wellbeing

  • IT skills are essential to this role

  • Problem solving and the ability to create an internal network are key 

  • Undertake all other tasks and responsibilities as required

  24/7 Rotational Shifts available Monday to Sunday

  5 days a week - 39 hours per week

  Unsociable hours and weekends can be worked from home.

  Required qualifications:

  • Hold a minimum of a Diploma Level 7 in Counselling or equivalent

  • Fully accredited or pre accredited and working towards hours

  • Previous assessment and short-term counselling experience.

  • Experience working in a brief solution focused counselling model together with telephone/video counselling experience.

  • Good clinical judgement and understanding of your responsibilities regarding confidentiality; strong work ethic and professionalism.

  • Excellent communication, problem solving, collaboration, cultural competency, interpersonal, self-care, time management and organizational skills. Computer literacy (MS Word, Excel, Outlook, MS Teams, SoftPhone etc.).

  Preferred qualifications:

  • Bilingual capabilities would be advantageous and will receive a salary uplift

  Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.

  All telecommuters will be required to adhere to the UnitedHealth Group’s Telecommuter Policy.

  At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalised groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

  Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

  Keywords: #RPO, #EAPEMEA, Counsellor, Psychotherapy, Counselling, Employee Assistance, BACP, IACP, IAHIP, FTA

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Leasing Consultant
19.00 per hour | 2225 Ridge Run Road, Arlington, TX, USA | Hourly | Full Time Heather Glen Townhomes is looking for a competent Leasing Consultant to undertake the leasing activities of our 272 unit
Order Entry Associate
About the job The APAC order to Invoice team is looking for an Order Management Associate to join us in Singapore. In this role you will work as part of the APAC Accounting team processing customer o
Correctional Recreation Leader
Correctional Recreation Leader Date Posted: Jan 22, 2024 Requisition ID: 436832 Location: Greencastle, IN, US, 46135 Work for Indiana Grow your career with the State of Indiana! With more than 50 exe
Automotive Maintenance Tech
Company Overview Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including
Technical Account Manager
The Opportunity Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We collaborate with education organizations to develop strategies and imple
Outside Yard/Receiving
Outside Yard/Receiving Job#:369921 Location:GERMANTOWN, WI Department:Store Opportunities Category:FT Outside Yard/Receiving Salary:Hourly Apply To This Job Return To List Job Description Full-time M
Sr Section Manager Reliability
About GlobalFoundries: GlobalFoundries is a leading full-service semiconductor foundry providing a unique combination of design, development, and fabrication services to some of the world’s most insp
Automotive Technician
Company Overview Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including
Underwriter Assistant Marine
JOB DESCRIPTION Role Purpose The Underwriting Assistant is responsible to supports underwriters in the process of receiving, reviewing, documenting and servicing insurance solutions. Key Responsibili
Marketing Specialist in MSOL
In this Role, Your Responsibilities Will Be: Develop strategy Plans for Analytical product business in Korea, with performing plan with sales and marketing team to achieve target Collaborates industr
Copyright 2023-2025 - www.zdrecruit.com All Rights Reserved