Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

　　As a Driver Operations Associate Principal, you will lead strategic projects that deliver a best-in-class experience for Via’s Driver Partners around the world. You will be responsible for enabling operational success across Via’s business lines (Paratransit, Transportation-as-a-Service, Schools) by ensuring a sufficient, highly-engaged driver base in every market. Specifically, you will own KPIs and initiatives related to the performance and efficacy of our Field Operations team, including building staffing models, designing process improvements, and evaluating quality. The Field Operations team provides high-touch support to our driver partners, assisting them with onboarding, compliance, and works to build a strong community in each of our deployments.

　　What You’ll Do:

　　Own projects end-to-end (from planning and launch to ongoing operations), with a particular focus on our Field Operations team  Work cross-functionally across teams - Expansion, Marketplace, Operations - to ensure critical service level and revenue targets are consistently achieved Develop and maintain an analytical framework for evaluating workforce output and efficiency, connecting team efforts to tangible operational outcomes Continuously identify and drive operational improvements across business lines, building systems that support ongoing scale and rapid growth  Develop budgets and cost targets for the Field Operations team, monitor performance against goals and collaborate with the the Field Operations Manager to adjust as necessary Collaborate on other Driver Operations functions (Acquisition, Engagement) as opportunities arise Who You Are:

　　Thrive in fast-paced environments, troubleshooting issues in real-time and overseeing multiple tasks simultaneously A great executor: you are detail-oriented and obsessed with building smooth, scalable processes at every turn See every situation as an opportunity to learn. Nothing is beneath you and you’re willing to give your all on any project that comes your way.  Customer focused - You will go the extra mile to understand the motivations, challenges, and interests of our driver partners and delight in delivering a great experience You are able to own large, complex projects end-to-end and drive to results. You bring organization and structure to highly-dynamic, multi-faceted projects with many contributors Highly analytical and comfortable with making data-driven decisions at speed and scale - you can balance speed of execution with the necessity of using data to inform decision-making Minimum of 3+ years of work experience, likely at a high-growth startup, established tech company, consulting, or financial firm Hold a Bachelor’s Degree Past experience directly managing or supporting a team of front line hourly employees is a plus Compensation and Benefits:

　　Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable. Salary Range: $85,000-$110,000 We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching. We’re Via, and we build technology that changes the way the world moves. We pioneered the TransitTech category to ensure that the future of transportation is shared, dynamic public mobility — the kind that reduces carbon emissions across congested cities, minimizes reliance on private cars, and provides everyone with accessible, efficient, and affordable ways of getting around. 

　　We created the first end-to-end TransitTech solution for cities and transit agencies, offering world-class software, service design, and operational expertise to fundamentally improve the way the world moves.

　　Via was founded with the guiding principle that we go further when we go together. We are dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. All backgrounds, identities, and voices are welcomed and celebrated at Via.

　　Ready to join the ride? 

　　Via is an equal opportunity employer.