Job Title: District Service ManagerJob Overview: TLD is seeking an experienced and dynamic District Service Manager to oversee service operations within a designated geographic area. The ideal candidate will be a strong leader with a proven track record in managing service teams, ensuring high-quality customer service, and driving operational efficiency. The District Service Manager will play a crucial role in achieving customer satisfaction, meeting performance targets, and contributing to the overall success of the organization.Responsibilities:1. Team Leadership:* Lead, mentor, and manage a team of service professionals, including technicians and support staff.* Foster a positive team culture, encouraging collaboration and continuous improvement.2. Service Operations Management:* Oversee the planning, execution, and optimization of service activities within the district.* Ensure that service operations meet quality standards and are aligned with organizational goals.3. Customer Satisfaction:* Monitor and enhance customer satisfaction by addressing inquiries, concerns, and escalations.* Collaborate with the customer service team to resolve issues promptly.4. Performance Monitoring:* Establish and monitor key performance indicators (KPIs) to evaluate the efficiency and effectiveness of service operations.* Implement strategies for continuous improvement based on performance metrics.5. Budget Oversight:* Develop and manage the budget for service operations within the district.* Ensure cost-effective service delivery while maintaining high-quality standards.6. Training and Development:* Develop training programs for service personnel to enhance their skills and knowledge.* Stay informed about industry trends and share relevant information with the team.7. Collaboration:* Collaborate with other departments, such as sales, marketing, and product development, to address customer needs and improve service offerings.8. Compliance and Safety:* Ensure that service operations comply with company policies, industry regulations, and safety standards.9. Reporting:* Provide regular reports to upper management on the performance of service operations in the district.* Communicate achievements, challenges, and recommendations for improvement.Qualifications:1. Education:* Bachelor's degree in business management or a related field.2. Experience:* Proven leadership experience in managing service teams, with a focus on customer satisfaction and operational efficiency.3. Industry Knowledge:* In-depth knowledge of the industry, products, and services offered.4. Communication Skills:* Strong communication and interpersonal skills for effective team collaboration and customer interaction.5. Analytical Skills:* Ability to analyze data, assess service performance, and make informed decisions.6. Organizational Skills:* Strong organizational skills to manage team activities, schedules, and budgets effectively.7. Problem-Solving Skills:* Capacity to identify issues, propose solutions, and drive process improvements.8. Customer Focus:* Dedication to ensuring a positive customer experience and addressing customer needs.If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please at [email protected]. Only messages sent for this purpose will be reviewed.EEO is the Law (English)EEO is the Law (Spanish)Department: TLD AmericaThis is a management positionThis is a full time positionTLD provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, ag