Description

　　You Lead the Way. We’ve Got Your Back.

　　With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

　　At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

　　Join Team Amex and let's lead the way together.

　　The Global Merchant & Network Services (GMNS) Pricing team is responsible for the single largest source of American Express’ revenue; Merchant Discount Revenue. The team uses Merchant Pricing to promote acceptance and grow coverage, to increase merchant satisfaction, and drive revenue and profit growth. This business subsists through customer-centric pricing principles, dynamic pricing architecture and innovative pricing solutions.

　　The Director GMNS Pricing – Global Pricing Strategy is responsible for leading the pricing analysis and strategy for merchants in GCG and B2B segments. The Director is also responsible for leading important broad-scale pricing initiatives aimed at preserving our merchant discount rate while balancing the organization’s goal for profitable charge volume and merchant expansion; crucial to the strength of our business. The successful candidate will report to the Vice President of Global Merchant Pricing in Europe and will be based in London.

　　This role has significant exposure to senior leaders across GMNS and the Blue Box. The Director should be a dynamic individual who has strong critical thinking, superior analytical skills, experienced in team management, and has the right ambition to inspire change.

　　How will you make an impact in this role?

　　Manage a team of three Managers to deliver impactful pricing solutions for merchants in GCG and B2B segments.

　　Develop pricing strategies based on quantitative data analysis and provide recommendations to secure key financial acceptance terms in negotiations, such as pricing terms, value exchange levers, and trade-offs.

　　Oversee and evaluate deal proposals for various merchant pricing scenarios, model P&L impacts, and perform sensitivity analysis to mitigate risk.

　　Liaise directly with merchants to explain Amex pricing philosophy, premium to competitor bank card rates, industry pricing, and pricing proposals – lead discussions and negotiations as appropriate.

　　Contribute to ongoing partnerships with merchants by exhibiting knowledge of industry and merchant-specific opportunities and challenges.

　　Build relationships across GCG and B2B client management teams to ensure goal achievement and facilitate business decisions.

　　Drive pricing integrity and accuracy in merchant agreements; work closely with CLM and Operations to ensure all pricing terms are properly captured in internal platforms.

　　Contribute to the ongoing development of an infrastructure by finding opportunities for sharing best business practices, streamlining implementation of contract/payment terms, and other internal processes.

　　Minimum Qualifications:

　　Consistent, strong contributor and proven people leader with exceptional references from former leaders and team members

　　Strategic and inspiring leader with the ability to work through unstructured problems and develop clear action plans

　　Strong analytical skills; demonstrated ability to develop sophisticated financial models valuable insights from large amounts of financial data

　　Strong relationship management and collaboration skills with the ability to influence others in situations where there may be different goals

　　Excellent communication skills – both written and oral -- with experience leading discussions with Senior Leaders where decisions need to be made based on the facts presented

　　Ability to excel in a fast-paced, dynamic team environment, which places a premium on getting results

　　Creative problem solver who is willing to question traditional ways of doing things and develop innovative approaches to old challenges

　　Strong project management skills with full ownership from analysis through to implementation

　　Passionate focus on the customer; demonstrated desire to understand and solve for customer needs and difficulties

　　Demonstrated ability to handle multiple requests and prioritize accordingly

　　Capacity to remain calm and flexible under pressure

　　Qualifications

　　We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

　　Competitive base salaries

　　Bonus incentives

　　Support for financial-well-being and retirement

　　Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

　　Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

　　Generous paid parental leave policies (depending on your location)

　　Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

　　Free and confidential counseling support through our Healthy Minds program

　　Career development and training opportunities

　　Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

　　Job: Marketing

　　Primary Location: United Kingdom-London-London

　　Schedule Full-time

　　Req ID: 24000162