Company Description

　　At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

　　With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

　　Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

　　Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

　　Job Description

　　ServiceNow is seeking an Enterprise Architecture Leader to join our Team. This Leader will play a crucial role in driving our sales efforts by providing strategic technical leadership during the sales process. This individual will lead a team of skilled enterprise architects and collaborate closely with the sales, product, and delivery teams to develop and articulate comprehensive cross-functional strategies and technical solutions that address the business challenges of our largest customers. The ideal candidate will have a strong background in enterprise architecture, a deep understanding of industry trends, and the ability to effectively communicate complex technical concepts to both technical and non-technical stakeholders. The Enterprise Architecture Team is part of our pre-sales organization focused on building credibility and trust with the technical leaders with these priority customers. Our team brings technical expertise, real-world experience, strong executive engagement skills and an inspirational mindset to help our customers understand the opportunities of the "platform of platforms" vision. We act as technical leaders for our customers most complex solutions, designed to ensure that they can realize the value they need. We do this by leveraging best practice and industry standards to build customer trust and architect best in class solutions.

　　While collaborating with customers, partners, and the wider ServiceNow sales team, the right candidate will create and communicate high-level architectures and strategies that are both written and verbal, to audiences up to and including the CIO/CTO level. The Enterprise Architect will elegantly articulate the advantage of ServiceNow being built on a single cloud platform consisting of a single user interface, one code base and one data model. The Enterprise Architect will also lead and participate in the delivery of workshops, best practice overviews, and educational sessions to existing customers and partners.

　　What you get to do in this role:Lead a team of motivated, innovative and collaborative pre-sales Architects as they engage with our customer to find new technology solutions to create value.Engage with customer executives to identify pain points and opportunities to deliver value and then translate them into solutions from ServiceNowWork with a wide variety of customers, colleagues and partners to help them understand the power of the Now platform and the potential opportunities of the future of workLead architecture and design engagements to demonstrate how ServiceNow meets the needs of strategic customers, including IT Transformation, Digital Products/Services, Platform as a Service, Enterprise Service Management, and the co-creation of industry specific solutions.Understand the business strategy of the customer and articulate how ServiceNow can enable and deliver value to their organization, seamlessly integrating into their current and future technology landscapeUnderstand the detail behind the ServiceNow and platform of platforms architecture and communicate it at various levelsWork with architecture development methods, modelling approaches and architecture patterns for integrationInteract at multiple levels within a customer account (Enterprise Architects, Domain Architects, Directors, VPs, and CXOs) and maintain these relationships throughout their customer journey.Provide thought leadership and collaborate with internal ServiceNow business unitsIdentify, lead and contribute to the creation of best practices, white papers, workshops, etcQualifications

　　In order to be successful in this role, we need someone who has:Successfully led diverse teams to reach challenging goals and can leverage organizational networks to get things done. Be Hungry and Humble.The ability to multiply the effect of a team through situational leadership, constant challenge and a team-first mindset15 or more years of proven success in influencing senior technology leaders to drive change in a pre-sales, customer, or delivery focused role.Passion and energy for building business relationships and is accustomed to driving the simplification of complex concepts into compelling customer proposalsDrive for results using out-of-the-box innovative thinking together with excellent problem-solving skillsAn intrinsic ability to understand and prioritize work and is willing to make big bets when the time is right, to invest time and energy in the right areas.Willingness to jump-in and roll-up their sleeves alongside customers, colleagues and partners to get things done faster and better.A track record of success in using Human Centered Design techniques to explore the customers current reality and set a vision for the future.Familiarity with common Enterprise and Industry Architecture frameworks such as: TOGAF, Zachman, IT4IT, BIAN, TMForum, etc.Excellent understanding of the architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automationExperience and understanding of multiple technical domains - application, data, DevOps, AI/ML, integration, big data, mobility, analytics, etc.Intrinsically curious and passionate about researching current and emerging technologies and developing innovative solutionsExperience presenting architecture concepts, designs, and goals to technology leaders and partnersFor positions in California (outside of the Bay Area), we offer a base pay of $171,675 - $283,275, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

　　Additional Information

　　ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

　　At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

　　If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

　　For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

　　Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .

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