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　　Job Category

　　Product

　　Job Details

　　About Salesforce

　　We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

　　Job Details

　　Salesforce Customer 360 is an integrated CRM platform that provides a 360-degree view of your customers. With the Customer 360, every company can collaborate around their customer directly or indirectly to deliver data driven personalized experiences their customers expect. Included in this platform is Salesforce Data Cloud product, which provides customers a single source of truth about each customer across sales, service, marketing, commerce and external data sources - all points of interaction. Salesforce Personalization uses this customer data from many sources, creates rich and dynamic consumer experiences across Web, Email, and API integrations. It is the future of Personalized CRM. Our Personalization solution is the intersection of Data and AI, providing the most insightful and intelligent experiences individualized for each consumer. It's an enormous opportunity!

　　We are looking for a passionate Director of Product Management that wants to be a part of defining the future of personalized consumer experiences. The right candidate will have in-depth experience building platform capabilities using metadata driven system, configuration based extensibility across UI, persistence, analytics and integration layers, and domain expertise with Salesforce or equivalent CRM, Marketing or Commerce solutions. Experience with big data technologies, machine learning systems or applications built for high scale and performance is a big plus.

　　REASONS TO JOIN:

　　Impact - your work will be used by thousands of customers, including Fortune 500 companies

　　Technology - you will be working with consumer-scale big data and groundbreaking AI technologies.

　　People - work with phenomenal people in engineering, user experience, research, data science, customer success and more. Providing excellent opportunities to contribute and learn from the best!

　　Broad Exposure - you'll partner with dozens of teams across the company, building your profile and influence while you learn a ton about the top products.

　　Learning - you will join a highly cross functional team who interact with all parts of the business every single week.

　　Customer Success - You will work in an organization highly passionate about delivering customer success throughout their lifecycle

　　Salesforce is a great place to work where there's open and honest communication with our Ohana culture.

　　RESPONSIBILITIES

　　10+ years of technology experience, defining the product capabilities for data ingestion, data federation, data management, data governance, data modeling & data analytics with UI, metadata and API based extensibility for the Salesforce Personalization. Experience delivering feature capabilities for Data, Analytics and AI/ML products preferred.

　　Deliver resources to support adoption through various channels, training, trailhead, blogs, open source and internal proof of concepts.

　　Collaborate across multiple teams internally. These services have a high number of internal partners with complex needs and require strong product leadership to ensure alignment, consistent design principles, and adoption from other teams.

　　Balance product vision & roadmap with partner and customer feedback, competitive analysis, prioritizing across a diverse set of inputs and constituents.

　　Engage with our partner and customer communities to deliver feature and product enablement, drive customer success and product adoption.

　　Highly Data Driven, experienced with estimations, drive metrics and KPI for adoption, growth etc.

　　Experienced in CTS analysis, Pricing and Packaging.

　　Work closely with key customers to envision, plan and implement along with assigned architecture and consulting resources.

　　QUALIFICATIONS

　　A deep understanding of building Personalization Platforms including metadata, APIs and Setup.

　　BS or MS in Engineering, Computer Science, or related fields or equivalent experience in technical leadership roles.

　　Minimum of 10 years of experience in engineering or product management with expertise in SaaS or PaaS environments.

　　Shown ability to influence and coordinate cross-functional teams to complete a plan.

　　Well-developed leadership, management, and strategic-thinking skills, with the ability to excite and lead others.

　　Excellent organization and communications skills, with experience communicating across groups with varying degrees of technical background.

　　Experience presenting to executive leadership, participating in the sales cycle, and handling sensitive customer issues.

　　* Experience with big data technologies, analytic platforms and AI/ML frameworks

　　Accommodations

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　　Posting Statement

　　At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

　　Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

　　Salesforce welcomes all.