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Director, Operations Excellence
Director, Operations Excellence-January 2024
Atlanta
Jan 19, 2025
ABOUT KPMG
KPMG’s commitment to DEI is a strategic imperative and is rooted in our vision to have a diverse workforce in which our professionals can reach their fullest potential in an inclusive work environment
10,000+ employees
Consulting, Client Services
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About Director, Operations Excellence

  Career Level Requirement

  Experienced

  Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you're as passionate about your future as we are, join our team.

  KPMG is currently seeking a Director, Operations Excellence to join our Operations organization.

  Responsibilities:Lead all aspects of Process Transformation, including discovery, prioritization, current state, future state, control and sustainability, and business case development and realizationApply comprehensive or specialist-level knowledge of Process Reengineering, Operations Excellence, Continuous Improvement and Lean Six Sigma tools, best practices, and departmental processes to evolve and iterate the firm's Operations Excellence strategy while providing thoughtful analysis in real-time with a focus on vision, value, speed, talent and benefits realizationAct as a key communicator of the vision for Operations Excellence and Continuous Improvement, creating and communicating executive communications and value propositions to ensure buy-in; clearly articulate vision and strategy; consult with internal clients to model future-state, develop roadmaps and create business cases in support of effortsCreate the governance, standards, and delivery capability to enable execution of Process Reengineering and Operations Excellence priorities; partner with key stakeholders to ensure alignment and leverage of best practices; take strategic and proactive responsibility to understand firm services and identify opportunities to better serve internal clients with an Operations Excellence mindset, and efforts will consider firmwide areas for optimization including the Audit, Tax, Advisory practicesProvide active coaching, mentoring, and knowledge-sharing with junior staff to advance their career development; manage and review those team members' work product; contribute to planning for short term needs, that is, projects and processes; may construct annual plan for deployment of those resources; account for people management for a mid-sized to small team of entry level through intermediate level professionalsEstablish Process Reengineering and Operations Excellence strategic goals, objectives and priorities for the team as aligned to those of the overall firmServe as a subject matter resource, leveraging knowledge and experience to shape services; lead presentations, workshops, and proposals for medium to high complex projects and provide subject matter insight in relevant areas; make decisions on highly complex issues and recognize when to escalate to leadership or consult others; provide training and capability uplift services to internal clients at all levels of the FirmQualifications:Minimum eight years of recent experience designing and deploying lean strategyBachelor's degree from an accredited college/university required; Master's degree from an accredited college/university preferredProven experience leading execution of Operations Excellence priorities, and implementing a variety of Lean tools and methodologies in a large organization such as: Hoshin, Value Stream/Process Mapping, Strategy Deployment, A3 Problem Solving, Daily Management, Standard Work, Diagnostics, Tiered Visual Management with Performance Metrics, Demand and Capacity Management; demonstrated proficiency and passion for Lean methodology, tools, and process improvement; Black Belt highly preferredExperience managing and delivering large-scale projects, and transformation programs, including project planning and monitoring, resource management (including project finances), benefits realization, and more; ability to manage multiple concurrent programs, applying expertise to make concrete decisions that impact the organization and the firm; external consulting experience preferredProven experience in solving complex problems in business processes; able to think about objectives from multiple perspectives and consider non-conventional ideas and approaches for achieving objectives; capability to lead and ensure execution of strategic initiatives and address emerging opportunities and how the organization should be organized/staffed to realize themOutstanding verbal/written communication, collaboration, negotiation, and influencing skills to lead an environment driven by customer service and teamwork; ability to direct, motivate and empower others to work towards the organization's goals, ensuring efficient allocation of resources across multiple functions; able to ensure execution of strategic initiatives for the organization; capable of addressing emerging opportunities and how organization should be organized/staffed to realize them

  KPMG complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, the firm is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year the firm publishes a calendar of holidays to be observed during the year and provides two firmwide breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at " Benefits & How We Work ".

  Follow this link to obtain salary ranges by city outside of CA:

  https://www.kpmg.us/work-for-kpmg/pay-transparency.html/?id=6891-9

  KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

  KPMG does not currently require partners or employees to be fully vaccinated or test negative for COVID-19 in order to go to KPMG offices, client sites or KPMG events, except when mandated by federal, state or local law. In some circumstances, clients also may require proof of vaccination or testing (e.g., to go to the client site).

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