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Director of Product Design - Accommodations
Director of Product Design - Accommodations-March 2024
Amsterdam
Mar 18, 2025
ABOUT BOOKING.COM
Making it easier for everyone to experience the world
10,000+ employees
Consumer Goods & Services, Technology
VIEW COMPANY PROFILE >>
About Director of Product Design - Accommodations

  Director Product Design Accommodations

  About Booking.com

  Established in 1996 in Amsterdam, Booking.com has grown from a small Dutch start-up to the third largest ecommerce company in the world. Booking.com is the largest business within Booking Holdings (NASDAQ: BKNG) and accounts for the vast majority of Booking Holdings' total revenue. Booking Holdings is a leading Fortune 500 e-commerce conglomerate with a market cap of approximately $100 billion.

  With a mission to make it easier for everyone to experience the world, Booking.com invests in digital technology that helps take the friction out of travel. Booking.com connects travelers with the world's largest selection of incredible places to stay, including everything from apartments, vacation homes, and family-run B&Bs to 5-star luxury resorts and even tree houses. The Booking.com website and mobile apps are available in over 43 languages and customers can reach Booking.com 24/7 for assistance and support in over 43 languages. As Booking.com envisions a future in which it will serve customers a one-stop solution for all travel-related needs, we are working towards offering a fully 'Connected Trip', in which every aspect of the travel experience can be planned and booked through us. We are determined to build the number 1 travel brand in the world!

  At Booking.com, we are all involved in making hundreds of decisions every day. The decisions we make are a reflection of our Values - they reflect what is important to us, both as individuals and as an organization.

  When we use our Values to make decisions, we make a deliberate choice to focus on what is important. When Values are made explicit, they provide clarity on what "good" looks like. And when they are shared, they build unity in a group. They build culture. Think customer first . We obsess about adding value for our customers - guests, partners, colleagues - to make it easier for everyone to experience the world. Own it . We deliver on our promises, make informed decisions and prioritize to get the important things done today. Learn forever . We are resilient, take time to reflect, and seek to learn - from colleagues, from the outside world and from our failures. Succeed together . We celebrate team success, through making connections, building trust and valuing the diverse perspectives of others. Do the right thing . We get the right results the right way. For each other, our communities and the world around us. Booking.com Leadership Team

  Chief Executive Officer, Glenn Fogel

  SVP, Chief Finance Officer, Uvashni Raman

  SVP, Chief Marketing Officer, Arjan Dijk

  SVP, Chief Legal Officer, Maria Barros

  SVP, Chief People Officer, Paulo Pisano

  SVP, Accommodations, James Waters

  SVP, Chief Technology Officer, Rob Francis

  SVP, FinTech, Daniel Marovitz

  Profile Director Product Design Accommodations

  The Accommodations Business Unit is dedicated to developing and managing strategic supply relationships, building high quality traveller experiences that leverage advanced technology solutions, and optimising pricing to ensure an extensive and competitive range of options for travellers. Our mission is to deliver a market-leading booking experience that offers choice, value, ease of use and personalised options that empower travellers to find the perfect travel inventory for their unique requirements, with the traveller experience enabled by engaged supply partners accessing incremental demand and utilising market leading tools to partner with Booking.com.

  The Director of Product Design, Accommodations at Booking is responsible for

  1) Defining and implementing the product design strategy for our Accommodation commercial product areas - whilst maintaining the highest level of craft and execution. This includes translating our global design principles, usability and accessibility standards to ensure consistency in how our products are presented and work for everyone of our partners and travelers

  2) supporting a thriving craft community of designers within Accommodations.

  Working closely together with Molly Stevens (Senior Director of User Experience), this Director will help continue to build out the global Design function for Booking that will define the customer product design strategy. The Director will not only be partnering closely with the Product and Technology leaders, but also with the leadership teams in our Accommodations organisation. This person will lead a team consisting of designers at all levels, including core, senior, lead and principal as well as a manager of managers.

  Key Responsibilities:

  You Will: Define and implement the design strategy for how we provide our Accommodation partners with easy to use, seamless and consistent product interfaces. Ensure that the accommodation funnel is clear and easy for travelers to use. Collaborate closely with Product and Technology management and leadership to ensure alignment in strategy, collaboration in execution and overall effective use of design resources, including impact and ROI Contribute to our global product design principles and usability for the business, ensuring consistency in how our products are presented to customers through our different platforms In collaboration with product and technology leadership define and execute a centralised workforce management plan and intake model for the distributed design workforce as we move towards functional craft reporting Build and manage a talented, diverse, inclusive team of product designers and leaders that consistently delivers on projects and is well-balanced across a range of design skill sets. Foster a strong, collaborative design practice as the 'Craft owner' for designers company-wide. Responsible for product design as a function across the company. Contribute to and help shape the product roadmap, both short term and long-term. Develop design talent and build a thriving culture where designers grow in their careers and feel a strong sense of inclusion and belonging. Drive and lead the strategic direction of the customer facing product design direction, and challenge the direction of other teams Be responsible to measure success KPI's and report on team / track performance and business impact Ideal Experience: 8+ years of Design and UX leadership experience within high traffic digital products(100,000+ visitors per day), preferably E-commerce or marketplace companies Prior experience with leading teams of at least 30 people Senior people management, team development, recruiting and org building experience Passionate advocate of putting our users at the heart of the work Experience growing a strategic design practice within design teams Experience and familiarity with building end-to-end experiences in complex environments, marketplace platforms, and programs that have been successfully adopted by the ecosystem Subject matter expertise in Product Design with a consistent track record of building successful innovative and scalable products - vision, strategy and roadmap, KPIs/objectives setting, ideation and implementation process, team alignment with business goals Success at bringing a range of people into the research and design process, including cross-functional partners (product managers, designers, developers, marketers), and successfully engaging partners and executives Experience with leading and coaching teams of senior product designers including building and growing teams Experience working with product and tech departments and cross functional senior stakeholders Expert in leading through influence with stakeholders including executives Strategic use of testing and data to move quickly Strategic problem solver, able to balance long-term vision with short- and medium-term goals Pre- Employment Screening:

  If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

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