Company:

　　US6469 Sysco Payroll, Division of Sysco Resources Services, LLC

　　Zip Code:

　　77077

　　Minimum Level of Education:

　　Bachelor's Degree

　　Minimum Years of Experience:

　　10+ Years

　　Employment Type:

　　Full Time

　　Travel Percentage:

　　COMPENSATION INFORMATION:

　　The pay range provided is not indicative of Sysco's actual pay range but is merely algorithmic and provided for generalized comparison. Factors that may be used to determine rate of pay include specific skills, work location, work experience and other individualized factors

　　Job Summary:

　　Sysco's Personalization team is driving the evolution of how we engage with our customers to enable their success and drive growth. Delivering a truly personalized experience requires blending the best of our people with new technologies grounded in insights and advanced analytics. We strive to ensure the right product, the right offer, and the right message, at the right time in every touchpoint with our customers.

　　The Director, Personalization will be a key leader in Sysco's customer-first evolution, which is enabled by advanced analytics and a digital transformation. This candidate will help build new capabilities to drive personalization, demand generation, and customer centered growth strategies through both in person & digital channels, with measurable financial impacts in the business.

　　The Director, Personalization will be responsible for setting the vision, defining the strategy, and driving implementation of Sysco's Personalization capabilities related to the customer lifecycle. They will be responsible for the roadmap and continued expansion of our capabilities & assets against one of the stages of the customer lifecycle (Acquisition, Growth, or Retention).

　　This person should have a cross-section of skills spanning strategy, sales, technology, consumer insights and analytics and be an experienced, innovative, data-driven leader. They will lead a cross functional team to execute, test and learn, working closely with executive leadership, functional teams (e.g., sales, merchandising, pricing), technology teams, and business units.

　　Duties and Responsibilities:

　　Development of personalization strategy, roadmap, and use case design:

　　Define the roadmap and lead the design of an industry-leading personalization approach, including insights, tactics, offers, and analytics / technology enablers for the enterpriseWork with leadership throughout Sysco to frame business opportunities and develop appropriate personalization strategiesAlign organization around where Sysco wins and loses within the stage of the customer lifecycle leveraging data & insights (data science, primary research, market/customer intelligence) to support specific use case prioritizationSize and prioritize personalization opportunities, including the business case, path to growth, execution plans, and buy-inSupport the management of ongoing forecasting and reporting of the financial performance related to personalization programsFrequently present to senior leadership and collaborate closely cross-functionally across the entire organization

　　Execution & development:

　　Create a simplified, intuitive journey for our customers across all channels (digital & in-person)Build and own an extensive personalization use case roadmap - leading development of personalized offer strategy from ideation, launch, measurementLead analytical, hypothesis driven approach to growing personalization programsIdentify and develop innovative personalization strategies to test across customer and category segments, including new communication approaches, offer strategies, methods of offer delivery, partnerships, etc.Lead the development and management of cross-channel strategy, including sales enablement & decision support, direct to customer channels (e.g., email/text), and digital channels (e.g., Sysco e-commerce & digital properties)Manage use cases across the full development lifecycle, including ongoing enhancement & refinementWork with cross-functional business teams (including the field organization), Data Science, and Business Technology teams to ensure that personalization use cases are effectively developed, scaled, and optimizedBuild learning agendas, analyze results, and integrate findings into the organization for on-going execution and refinement

　　Team development:

　　Lead, mentor and develop a talented team across functional disciplines comprised of product managers, business partners, data scientists, analysts, and developersBuild a performance-driven team of direct reports, internal and external partners that works seamlessly and efficientlyDrive new ways of working, in a truly cross-functional and agile way, across various teams in the organizationCoach direct reports and help grow & shape their career progression

　　Measurement & tracking:

　　Develop and build metrics and tracking to ensure value is captured from all use cases being developed and deployedDesign & develop appropriate mechanisms for tracking & performance management (e.g., Tableau dashboards, reports)

　　Education Required:

　　Bachelors in an analytical field (e.g., Business, Economics, Engineering)

　　Education Preferred:

　　MBA or other advanced degree from a top tier educational institution

　　Experience Required:

　　10+ years in a corporate setting or leading professional services company in an analytical or strategic role such as Personalization, Strategy, Insights, or Product management

　　Experience Preferred:

　　Wholesale distribution, retail / ecommerce, or CPG experience helpful

　　Technical Skills and Abilities:

　　Demonstrated ability to create a future state vision, test hypotheses, and synthesize insightsStrong problem-solving skills to take an ambiguous problem and develop a structured and logical framework for define the problem, analyze the data, and derive insights and actionable recommendationsStrong ability to manage ambiguity and guide the organization through it towards clear and decisive action plansExperience shaping enterprise strategies and working with senior leadership to drive alignmentProven ability to prioritize and deliver on multiple concurrent initiatives that have significant financial impact with a P&L mindsetExperience working in an agile team environmentProven ability to make data driven decisions and a familiarity with experimentation approaches (e.g., A/B testing, hold outs, control groups)Deep understanding of business value drivers, corresponding business impact, and relationship between use case strategies and business considerationsHigh level of familiarity with digital technologies & personalized marketing vehicles to influence customer behavior including insight activation, channel selection, and offer deliveryAbility to establish a collaborative work environment that enables a cross-functional team with various backgrounds and capabilities to execute at a high-levelSuperb verbal, written, and interpersonal skills; fluency interfacing with both technical and management teams and the ability to make complicated analytics and concepts understandable and actionable

　　Language Requirements:

　　English

　　Physical Demands:

　　Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.

　　Travel Requirements:

　　0-25%

　　BENEFITS INFORMATION:

　　For information on Sysco's Benefits, please visit https://SyscoBenefits.com

　　OVERVIEW:

　　Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations.

　　We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

　　AFFIRMATIVE ACTION STATEMENT:

　　Applicants must be currently authorized to work in the United States.

　　We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

　　This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.