About Accolade

　　Accolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent technology and best-in-class care navigation. Accolade's Personalized Healthcare approach puts humanity back in healthcare by building relationships that connect people and their families to the right care at the right time to improve outcomes, lower costs and deliver consumer satisfaction. Accolade consistently receives consumer satisfaction ratings over 90%. For more information, visit accolade.com.

　　Role overview

　　At Accolade we firmly believe that fostering a culture of continuous learning and development is key to achieving Accolade's remarkable mission and purpose. That is why we are actively seeking a dynamic Director of Learning and Performance who can build, develop, and innovate an agile learning and development team for our rapidly growing company. As Director you will ensure that Accolade's culture is understood and embedded in every new employee so that we provide unparalleled care and support to our members. Your team will create career development opportunities that promote retention and a positive experience for our employees. This is an incredible opportunity to thrive in a dynamic setting, create innovative solutions, and guide teams and colleagues towards success.

　　As the Director, you are responsible for directing Accolade's onboarding and continuing education training across our business offerings and leading a team of facilitators and designers. You will determine the learning strategy and plan and will define and implement performance support solutions that meet the needs of the business to improve leaders' and managers' performance measurably. You are accountable for the effectiveness of learning and performance services and products. You are also responsible for ensuring that instructional objectives meet the criteria for performance support and for defining success measures tied to the business goals in partnership with the business.

　　Join our People & Culture executive team and make a positive impact on our company, reporting directly to the CHRO.

　　In this role at Accolade, you will:

　　Coach Facilitation and Instructional Design teams to ensure the effectiveness of the team to deliver on business needs

　　Create learning strategies and plans based on business strategyLeverage your skill set in professional learning & development to improve team performance, directly impacting the health outcomes and experiences of our membersAs a senior leader in the People & Culture function, you will collaborate with peer leaders to influence a stronger culture that is more aligned with organizational objectivesRe-imagine Learning & Performance at Accolade by strategically aligning the business' key objectives with educational platforms, curriculum content, and learning delivery methodsPartner with business leaders to establish competency gaps impacting their organization's ability to deliver on active business, understand what competencies will be needed in their 'future state,' and build/procure learning modules to help address them

　　Be responsible for all phases of the Learning & Performance end-to-end process, inclusive of coordinating resource needs to meet business deliverablesBe responsible for overall measurement strategy related to projects/programs (Evaluation phase) and Wrap-Up of the end-to-end processLead the instructional design team and collaborate with partners to define appropriate instructional objectives, learning solution(s), measures, and audience impactWork with the team and business to ensure performance support solutions are resourced and managedEstablish strong business relationships in the context of defining skills development related to business needs, including the management and professional development area

　　Define and communicate support strategyIdentify conflicting priorities and negotiate solutions with business partnersProvide status updates and appropriate reports to the businessImplement innovative programs that leverage design and content across roles and skills

　　What we are looking for...

　　Bachelor's degree or equivalent combination of education/experience10 - 15 years of relevant experience in education and learningOrganizational Awareness - Knows how the organization works and how to work effectively within it. Applies knowledge of services to learning solutionsInteracts with partners with an understanding of the business: the industry, the goals, the business plans, and the organizational structure

　　Demonstrates a focused, organized, and systematic approach to accomplishing tasks and achieving goals in short timelinesApplies adult learning principles in support of business goalsDevelops, manages, and maintains strong relationshipsUses appropriate consultative and assessment techniques to determine learning and performance needs within the businessUses evaluation strategies, processes, and instruments that will generate data upon which to make learning and performance decisions

　　Utilizes appropriate assessment and consultative techniques to identify performance needs within and across business proactivelyAbility to inspire, motivate, challenge, and encourage others to achieve goalsDemonstrates personal ownership and accountabilityAbility to challenge conventional ideas and accepted ways of doing thingsAbility to establish credibility with senior leaders and managers

　　Communicates own business unit's purpose, goals, and responsibilities to others throughout the organization in a clear and compelling way

　　Benefits

　　Comprehensive medical, dental, vision, life, and disability benefits, including access to Accolade Advocacy, Accolade Care, and Accolade EMO.HDHP medical plan with generous employer contributions towards an HSA401(k) Retirement Plan with matching employer contributionsOpen Time OffGenerous Holiday Schedule + 5 floating holidays18 weeks of paid parental leaveSubsidized commuter benefits programsVirtual access to coaching, self-care activities, and video-based therapy and psychiatry through Ginger1 Volunteer days per yearEmployee Stock Purchase Plan (ESPP) w/ employee discount

　　We strongly encourage you to be vaccinated against COVID-19.

　　What is important to us...

　　Creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our employees, members and customers. The secret to our success is:

　　We find joy and purpose in serving others

　　Making a difference in our members' and customers' lives is what we do. Even when it's hard, we do the right thing for the right reasons.

　　We are strong individually and together, we're powerful

　　Trusting in our colleagues and embracing their different backgrounds and experiences enable us to solve tough problems in creative ways, having fun along the way.

　　We roll up our sleeves and get stuff done

　　Results motivate us. And we aren't afraid of the hard work or tough decisions needed to get us there.

　　We're boldly and relentlessly reinventing healthcare

　　We're curious and act big -- not afraid to knock down barriers or take calculated risks to change the world, one person at a time.

　　Accolade is committed to being a company that embraces a hybrid work environment where employees can enjoy the best of both worlds - the flexibility to work from home and the opportunity to have a common place to connect, collaborate, and innovate with others in-person. Our hybrid work model requires that employees who live within 40 miles of an Accolade office are required to be in the office for at least two days during the work week. Accolade will provide reasonable accommodation to qualified employees with disabilities or for a sincerely held religious belief.

　　Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience.

　　Accolade, Inc., PlushCare, Inc., and Accolade 2ndMD LLC will never ask you to pay to get a job. Anyone who does this is a scammer. Further, we will never send you a check and ask you to send on part of the money or buy gift cards with it. These are also scams. If you see or lose money to a job scam, report it to the Federal Trade Commission at ReportFraud.ftc.gov. You can also report it to your state attorney general.

　　To review our policy around data use, visit our Accolade Privacy Policy Page. All your information will be kept confidential according to EEO guidelines.

　　Accolade