Home
/
Account Management
/
Director of Customer Trust & Engagement
Director of Customer Trust & Engagement-May 2024
San Francisco
May 3, 2026
ABOUT AUTODESK
Autodesk gives you the power to make anything.
10,000+ employees
Technology, Software
VIEW COMPANY PROFILE >>
About Director of Customer Trust & Engagement

  Job Requisition ID #

  23WD73074

  Position overview:

  At Autodesk, we believe in the collective power of diverse perspectives to drive innovation. We're not just crafting software - we're shaping tools that define the future for everyone. As the Director of Trust & Customer Engagement, you will play a pivotal role in managing industry relationships, championing Autodesk's values, refining customer engagement for the trust organization, and elevating Autodesk's brand reputation to ensure sustained customer trust. You will also act as a voice of the customer, advocating for the security and privacy features that customers demand.

  In collaboration with the Security, Privacy, Product Management, Customer Success, Public Relations, and Corporate Marketing teams, you will manage initiatives that enhance trust through direct customer engagement, sales enablement, well-planned events, content development (blog posts, whitepapers, etc), and the establishment of industry partnerships. Additionally, you will influence product development to emphasize security features that resonate with customer preferences.

  Responsibilities

  Collaborate with various teams, including product management, marketing, customer success, and account management, to gain insights into customer trends and identify strategic growth opportunities. Engage with customers to address their concerns and gather feedback on security, privacy, and data ethics, serving as their advocate within Autodesk. Implement trust-building initiatives to enhance customer trust in Autodesk and continuously measure and improve its impact. Foster and manage industry partnerships to strengthen Autodesk's reputation and expand its presence in the market. Lead the evolution and management of the customer-facing Trust Center, ensuring it provides accurate and up-to-date information on security, privacy, and data ethics practices.

  Requirements

  Minimum of ten years of experience in a consultative role, such as product management, product marketing, or consulting, with a focus on understanding customer trends and driving strategic growthThe candidate must possess proven leadership experience, demonstrating the ability to guide teams, drive initiatives, and make impactful decisions at a strategic levelFamiliarity with industry practices and trends related to security, privacy, and data ethics. Willingness to share insights and expertise through speaking engagements, including delivering presentations and participating in panel discussions. Comfortable engaging with both internal & external stakeholders such as industry experts, customers, and partners, to discuss Autodesk's approach to security and build trust in the organization. Curiosity and interest in learning about new customers, industries, and technologies.Willingness to travel up to 25% of the time. Action-oriented and persistent. Ability to work independently and as part of cross-functional teams. Strong analytical and problem-solving abilities.

  Learn More

  About Autodesk

  Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

  We take great pride in our culture here at Autodesk - our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

  When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

  Benefits

  From health and financial benefits to time away and everyday wellness, we give Autodeskers

  the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting

  https://benefits.autodesk.com/

  Salary transparency

  Salary is one part of Autodesk's competitive compensation package. For U.S.-based roles, we expect a starting base salary between $183,200 and $296,340. Offers are based on the candidate's experience and geographic location, and may exceed this range. In addition to base salaries, we also have a significant emphasis on annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

  Equal Employment Opportunity

  At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

  Diversity & Belonging

  We take pride in cultivating a culture of belonging and an equitable workplace where everyone

  can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

  Are you an existing contractor or consultant with Autodesk?

  Please search for open jobs and apply internally (not on this external site).

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Account Manager Urology
Job Description Summary Our Account manager Urology will be working in a large international organization which will offer many opportunities! Job Description We are the makers of possible BD is one
Senior Account Manager
Who We Are: IMG is a global leader in sports, fashion, events and media. The company manages some of the world's greatest athletes and fashion icons; owns and operates hundreds of live events annuall
VIP Account Manager, New Jersey
ABOUT FANDUEL FanDuel Group (FanDuel) is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, and leagues. The premier gaming d
Customer Success Manager II, Scale
At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork,
Technical Account Manager, Workspace, Google Cloud
Minimum qualifications: Experience in account management, client service, or management consulting.Experience working with Google Workspace products as an administrator/architect. Technical experienc
Territory Account Manager - Japan
About Us Always open. Our code, our culture, our opportunities. Leading open innovation without limits. We are SUSE. SUSE is a global leader in innovative, reliable and secure enterprise-grade open s
Account Manager Critical Care South-West
Position Overview The Account Manager in Edwards Lifesciences manages the relationship with a defined list of large Edwards customers, looking to grow Edwards' share of wallet. Identifies, develops a
[PGS]品質オペレーションズ部 (名古屋) 品質保証課 (無菌) /Quality Operations (Nagoya) Quality Assurance (Sterile)
Why Patients Need You 私たちの日々の業務はすべて、製品品質と患者さんへの安全で効果的な製品の提供に対する揺るぎないコミットメントに則したものです。私たちの科学的でリスクに基づく品質文化は、柔軟性があり、革新的で、顧客志向なものです。研究開発に関わっているかに関係なく、品質文化に対するあなたの貢献が患者さんに直接影響を与えることができます。 Everything we do,
Key Account Manager - Manitoba / Saskatchewan (Fixed Term Contract)
Job Description : Provincial Manager, Man/Sask Context and Scope: Diageo Canada’s ambition is to create the best performing, most trusted and respected Consumer Company in Canada! We are a total beve
Senior Sales Strategy Analyst, Customer Success
The GitLab DevSecOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 2,000+ team members and valu
Copyright 2023-2026 - www.zdrecruit.com All Rights Reserved