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Director of Customer Trust & Engagement
Director of Customer Trust & Engagement-September 2024
San Francisco
Sep 22, 2024
ABOUT AUTODESK
Autodesk gives you the power to make anything.
10,000+ employees
Technology, Software
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About Director of Customer Trust & Engagement

  Job Requisition ID #

  23WD73074

  Position overview:

  At Autodesk, we believe in the collective power of diverse perspectives to drive innovation. We're not just crafting software - we're shaping tools that define the future for everyone. As the Director of Trust & Customer Engagement, you will play a pivotal role in managing industry relationships, championing Autodesk's values, refining customer engagement for the trust organization, and elevating Autodesk's brand reputation to ensure sustained customer trust. You will also act as a voice of the customer, advocating for the security and privacy features that customers demand.

  In collaboration with the Security, Privacy, Product Management, Customer Success, Public Relations, and Corporate Marketing teams, you will manage initiatives that enhance trust through direct customer engagement, sales enablement, well-planned events, content development (blog posts, whitepapers, etc), and the establishment of industry partnerships. Additionally, you will influence product development to emphasize security features that resonate with customer preferences.

  Responsibilities

  Collaborate with various teams, including product management, marketing, customer success, and account management, to gain insights into customer trends and identify strategic growth opportunities. Engage with customers to address their concerns and gather feedback on security, privacy, and data ethics, serving as their advocate within Autodesk. Implement trust-building initiatives to enhance customer trust in Autodesk and continuously measure and improve its impact. Foster and manage industry partnerships to strengthen Autodesk's reputation and expand its presence in the market. Lead the evolution and management of the customer-facing Trust Center, ensuring it provides accurate and up-to-date information on security, privacy, and data ethics practices.

  Requirements

  Minimum of ten years of experience in a consultative role, such as product management, product marketing, or consulting, with a focus on understanding customer trends and driving strategic growthThe candidate must possess proven leadership experience, demonstrating the ability to guide teams, drive initiatives, and make impactful decisions at a strategic levelFamiliarity with industry practices and trends related to security, privacy, and data ethics. Willingness to share insights and expertise through speaking engagements, including delivering presentations and participating in panel discussions. Comfortable engaging with both internal & external stakeholders such as industry experts, customers, and partners, to discuss Autodesk's approach to security and build trust in the organization. Curiosity and interest in learning about new customers, industries, and technologies.Willingness to travel up to 25% of the time. Action-oriented and persistent. Ability to work independently and as part of cross-functional teams. Strong analytical and problem-solving abilities.

  Learn More

  About Autodesk

  Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

  We take great pride in our culture here at Autodesk - our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

  When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

  Benefits

  From health and financial benefits to time away and everyday wellness, we give Autodeskers

  the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting

  https://benefits.autodesk.com/

  Salary transparency

  Salary is one part of Autodesk's competitive compensation package. For U.S.-based roles, we expect a starting base salary between $183,200 and $296,340. Offers are based on the candidate's experience and geographic location, and may exceed this range. In addition to base salaries, we also have a significant emphasis on annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

  Equal Employment Opportunity

  At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

  Diversity & Belonging

  We take pride in cultivating a culture of belonging and an equitable workplace where everyone

  can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

  Are you an existing contractor or consultant with Autodesk?

  Please search for open jobs and apply internally (not on this external site).

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