This role will support Direct to Consumer (DTC) digital marketing efforts for Dupixent with a focus on CRSwNP and GI indications.
This individual will need to partner across the Alliance, as well as, with multiple support functions and agencies and will play a key role in generating insights to drive the creation and ongoing optimization of digital campaigns; continually aligning digital plans and strategies with brand objectives, goals and budgets.
The position requires proven digital marketing expertise and experience developing customer-centric omnichannel strategies. An understanding of implementation digital marketing strategies inclusive of personalization and audience-driven segmentation planning is a must.
RESPONSIBILITIES:
Establish strong business acumen by building and maintaining disease, market, and product knowledge including clear understanding of brand objectives, goals, campaigns, messages, and strategies
Familiar with brand strengths, opportunities, competitive challenges, and key attributes of the brand lifecycle to provide strategic guidance on optimal digital engagement activities to drive growth based on specific indication needs
Secure tactical approval through JRC processes across the Alliance
Increase key performance metrics to attract and move audiences with content, including organic prospect traffic, time on page, click-thru rates, subscribers, form fills, and registrations.
Possess an in-depth understanding of the multiple channels of customer engagement utilized by the organization including how channels can be utilized effectively in an integrated fashion to deliver cross-channel patient journeys
Constant focus on enabling the best customer experience in every interaction; providing a way for that customer to continue their conversation with the brand
Keen focus on developing targeted and actionable digital measurement plans, selecting KPIs and setting goals, targets and measurement milestones that directly relate to business objectives
Shares insights based on behavioral and performance data to assess campaign liftand ROI
Act as strategic brand partner to the Dupixent Franchise Media Team to help drive and improve our customer experience and marketing effectiveness
Always assess the ever-changing digital landscape to identify areas of opportunity worth pursuing
Be a great partner
Works well in a highly matrixed environment to successfully partner across the Alliance, with cross-functional teams, and agency partners
High proficiency in MS Office (Excel, PowerPoint, Word)
Strong communication and presentation skills
Self-starter, proactive in nature, and actively participates
Position Requirements
Education:Undergraduate: BA/BS in applicable discipline
Experience Required:
7+ years' experience in pharmaceutical industry
Strategic planning
Digital Marketing
Customer/Patient experience planning
Functional Skills/Business Experience:
In-depth understanding of digital customer experience strategies
Strong planning and organization skills
In-depth understanding of digital marketing channels and the key benefits that each achieve at driving enhanced customer relationships
Strong understanding of end-to-end strategic marketing of pharmaceutical products
Strong understanding of regulations involved with marketing pharmaceutical products
Strong understanding of digital marketing trends and innovations
Strong understanding of how to interpret digital marketing insights and provide optimization recommendations based on insights
Agency management
Additional Skills:
Able to objectively review quantitative and qualitative data and feedback from others and identify key areas for attention
Connects with others to ensure that plans are aligned and to unlock any conflicting priorities
Viewed as a knowledgeable resource by customers and stakeholders
Comfortable voicing opinion and driving alignment even when challenged or facing pushback
Identifies and solves marketing problems proactively
Demonstrates solution-oriented approach and proficient problem-solving skills
Capable of identifying key trend breaks in marketing performance using data
Understanding of existing customer engagement platforms and support capabilities with ability to articulate potential usages and limitations to others
Advocate to actively advance our DEI ambition and support our CSR mission
Pursue progress, discover extraordinary
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