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Director, Digital Client Partner, Customer Facing Colleagues
Director, Digital Client Partner, Customer Facing Colleagues-March 2024
New York
Mar 27, 2025
ABOUT PFIZER
Pfizer is a pharmaceuticals and biotechnology company.
10,000+ employees
Biotechnology, Manufacturing
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About Director, Digital Client Partner, Customer Facing Colleagues

  Why Patients Need You

  Technology impacts everything we do. Pfizer's digital and 'data first' strategy focuses on implementing impactful and innovative technology solutions across all functions from research to manufacturing. Whether you are digitizing drug discovery and development, identifying solutions, or making our work easier and faster, you will be making a difference to countless lives.

  Role Summary

  This is an exciting opportunity to join the Pfizer Digital Client Partners, Product Management and Colleague Services team and contribute to our vision to lead Pfizer Digital engagement with our clients, drive digital strategy and achieve target outcomes, and govern and prioritize the digital portfolio.

  The BioPharma Digital Client Partner team is looking for a customer-focused, energetic, strategic, and innovative leader to serve as the Digital Client partner for Pfizer's Customer Facing Colleague (CFC) leaders across Primary Care, Oncology, and Specialty Care.

  In this role, you will provide advice on digital technology topics, trends, opportunities, and internal digital capabilities. You may also participate in and lead BOLD move initiatives across the Digital and commercial organization. Your main responsibility will be to establish a strong business partnership and take ownership of the digital strategy for ELT-2 and ELT-3 CFC leaders within Pfizer's U.S Commercial Division.

  To succeed in this role, the incumbent must understand CFC Business Leadership priorities, define current system (as is) landscape, and work with the Business and Digital Leadership to build the future (to be) roadmap. Your objective is to enable Pfizer's CFC business processes with digital capabilities to help drive patient, healthcare professional, and partner outcomes.

  Customer Facing Colleague (CFC) Business Relationship Engagement

  Be the primary point of contact for all digital matters aligned to CFC leaders within Primary Care, Oncology, and Specialty Care along with platform support for the Chief Marketing Office (CMO), Chief Medical Affairs Office (CMAO), and Global Access & Value (GAV).Role will contribute to the success of and align directly to the Primary Care Digital Team. However, the incumbent will have a dotted line relationship into Digital Leaders aligned to the Chief Marketing Office (CMO), Chief Medical Affairs Office (CMAO), Oncology, and Specialty Businesses as CFC digital capabilities cross divisions.Co-creates digital strategy, value analysis, and cost/benefit business case(s) that align to Business Priorities with the initial focus on Pfizer's CFC CRM tool, Pfizer Connect.Partners with business leadership, cross-functional stakeholders, and appropriate Digital groups to manage successful execution of the strategy including implementation, adoption, continuous improvement, and business case achievement.Scales and drives adoption of new/current innovations (technology, data, and/or digital) to create value and superior experiences for our customers, patients, and colleagues.Ensures accurate and timely communication of the digital strategy and creates a seamless digital experience for CFC Teams.Prioritize and manage Digital demand for the U.S. Customer Engagement organization. Clearly communicates prioritized demand and requirements to all appropriate Digital groups.Elicits and documents clear business requirements.Takes appropriate risks to achieve desired result; guides cross-functional team members on acceptable levels of risk taking.

  BASIC QUALIFICATIONS

  Bachelor's degree in digital or related field10+ years ' experience Pfizer or pharma industry experience delivering innovations in Digital solutions.Proven track record of establishing strong partnerships with senior stakeholders as well as delivering innovative technical solutions.Strong client engagement, relationship management and program management skills.Financial acumen in digital deliveryDemonstrated ability to think and act strategically.Demonstrated track record of producing outstanding results as a leader of teams and/or organizations.Ability to effectively work on multiple tasks with a strong sense of urgency and enthusiasm while prioritizing and meeting team goals.Ability to communicate and interact effectively across all organization levels and function.Adept in conflict resolution and negotiation to achieve win-win resolution internally and externally.Experienced working with uncertainty and delivering innovation.Consistently demonstrates and models the Pfizer values and behaviors.Commitment to adherence to all applicable compliance rules and regulations

  PREFERRED QUALIFICATIONS

  M.S., M.B.A., Ph.D. and/or background in consultingExperience working with CFC departments and/or systems.US market experience is highly preferred.Experience in leading large and/or complex deployment of digital solutions.

  Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

  NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS

  Must be able to travel to Pfizer offices, vendor offices and other team meeting locations when required. Project work can sometimes be demanding and require work during off-hours.

  Last Date to Apply for Job: 1/17/2024

  The annual base salary for this position ranges from $149,200.00 to $241,500.00. In addition, this position is eligible for participation in Pfizer's Global Performance Plan with a bonus target of 20.0% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life's moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site - U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.

  Relocation assistance may be available based on business needs and/or eligibility.

  Sunshine Act

  Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

  EEO & Employment Eligibility

  Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.

  Information & Business Tech

  #LI-PFE

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