Director Commercial Excellence APAC

　　Our Company

　　Established in 1996 in Amsterdam, Booking.com has grown from a small Dutch start-up to the third largest ecommerce company in the world. Booking.com is the largest business within Booking Holdings (NASDAQ: BKNG) and accounts for the vast majority of Booking Holdings' total revenue. Booking Holdings is a leading Fortune 500 e-commerce conglomerate with a market cap of approximately $100 billion.

　　With a mission to make it easier for everyone to exp erience the world, Booking.com invests in digital technology that helps take the friction out of travel. Booking.com connects travellers with the world's largest selection of incredible places to stay, including everything from apartments, vacation homes, and family-run B&Bs to 5-star luxury resorts and even tree houses. The Booking.com website and mobile apps are available in over 43 languages and customers can reach Booking.com 24/7 for assistance and support in over 43 languages. As Booking.com envisions a future in which it will serve customers a one-stop solution for all travel-related needs, we are working towards offering a fully 'Connected Trip', in which every aspect of the travel experience can be planned and booked through us. We are determined to build the number 1 travel brand in the world!

　　At Booking.com, the decisions we make are a reflection of our Values - they reflect what is important to us, both as individuals and as an organization. When they are shared, they build unity in a group. They build culture: Think customer first. We obsess about adding value for our customers - guests, partners, colleagues - to make it easier for everyone to experience the world . Own it. We deliver on our promises, make informed decisions and prioritize to get the important things done today. Learn forever. We are resilient, take time to reflect, and seek to learn - from colleagues, from the outside world and from our failures. Succeed together. We celebrate team success, through making connections, building trust and valuing the diverse perspectives of others. Do the right thing. We get the right results the right way. For each other, our communities and the world around us. Profile Director Commercial Excellence APAC

　　As Director, Commercial Excellence you design and execute the operating model to enable commercial performance of Local Partner Services worldwide. Partner Services is one of Booking.com's largest departments, a commercial organisation with 200+ offices worldwide and responsibility for B2B relationships with our 2m+ accommodation partners.The main responsibility is to build a strong Commercial Excellence organisation to drive the success of our supply by setting the strategy for local partner services in alignment with segments (Core, Home and future GEM services). You will identify commercial and operational opportunities and align local initiatives to optimize efficiency and results. You work closely together with leaders from segments, digital and connectivity channels, product teams and global teams such as Financial Planning & Analysis. You will also work closely with Regional Directors.

　　Tasks & Responsibilities: Responsible for leading the strategic planning process in collaboration with APAC leaders including the yearly planning, budget cycle and quarterly reviews. Lead regular business reviews to provide visibility and alignment for APAC leaders. Build a strong Commercial Excellence organization to drive the success of Booking supply by setting the strategy for local partner services in alignment with segments (Core, Home and future GEM services) Create vision and strategy for the regional Commercial Operations team Senior Advisor to APAC MD to create and execute APAC strategy/direction & APAC operation topics by providing powerful data insights. Collect feedback/insights from RDs to ensure on-the-ground market expertise and knowledge is incorporated into the APAC strategy creation process. Share data and trends internally and externally to ensure the strategy set is competitive and leading. Lead target setting process by establishing and running a robust methodology and progress cadence. Ensure the process is aligned with the APAC leadership team as well as HQ stakeholders. Use data insights, market knowledge to challenge targets till the final target number set is optimal and agreed by all key stakeholders (RD,MD, AMS). Responsible for documenting key decisions along this process to support the RDs to craft the narrative and story behind targets. Drive operating model change projects across the local offices and contact center channel (e.g. projects related to roles, organization, tooling, productivity, reporting). Strengthen change management capabilities to minimize friction for our teams and partners. Responsible for ensuring smooth information flow to local offices on updates such as product development and roll out, and other information that impacts business performance and execution of strategy. Lead two way communication with central stakeholders - responsible for gathering and cascading knowledge on central priorities and focus areas to ensure APAC strategy and requests are advocated to HQ, and aligned where possible to central priorities to maximize investment potential. Key areas are performance and product communication. Hold HQ accountable for delivering the agreed commitment and timelines. Partner with key cross-functional Booking.com teams (Product, Marketing, Supply, Payments, Pricing, Genius, TBU etc) to ensure Growth Markets specific strategies have been developed and optimized with clear and accountable annual & quarterly objectives, KPIs, milestones and commitments. Serve as a liaison between Regional Leadership & PS Global functions e.g Booking Home, Core/chains, Partner Marketing, Connectivity, FP&A, Products, Legal, Fraud, CS, HR etc Collaborate closely with APAC RDs to provide consultative advice on agreed strategy implementation and prioritization in order to optimise business performance. Provide specific advice on product strategy, execution strategy and performance insights. Responsible for monitoring performance & business health metrics, highlight opportunity areas to key stakeholders (RDs, MDs) on where business performance can be optimised. Lead & develop commercial excellence team to create a high performing team Responsible for leading cross team and department collaboration where synergies exist to leverage. Role model booking values and foster a team culture of inclusion, diversity, wellness Ideal Experience & Skills: 10+ years commercial excellence experience within complex, large international commercial operations Demonstrated solid leadership, organizational and analytical skills required and ability to lead change that clearly contributes to business success Proven track record of success in managing simultaneous multiple, diverse and complex initiatives Understanding and awareness of the Booking.com organization and culture Strong skills at managing internal resources (people, information and technologies) and allocate resources appropriately. Expert ability to meet deadlines, manage costs, impact and influence business outcomes, handle multiple priorities Effective stakeholder management and influencer, building relationships at both the team and executive levels Exposure to online travel, technology, or e-commerce industries a plus Background of success in growing markets, preferably through proven designs and experience of launched solutions that have been implemented in the real world and driven tangible business impact. OTHER PERSONAL CHARACTERISTICS Strong interpersonal skills, flexible and a positive attitude Self-motivated and able to take ownership of key topics A strategic thinker yet focused on execution; able to roll up the sleeves to get things done Strong executive presence and ability to communicate strategy clearly and simply Data driven Good cultural and organizational sensitivity Committed to building a diverse, inclusive work environment CRITICAL LEADERSHIP CAPABILITIES:

　　Leading Change Publicly identifies needed changes or directions that need adjustment, challenges assumptions and norms. The ability to "think big" and simultaneously understand and appreciate the details necessary to operationalize overarching strategies and goals; The ability to make sense of complex issues and ambiguous situations. Challenges assumptions about "the way things are done". Communicates explicitly what must change, why changes are necessary, and possible outcomes and costs. Adjusts communication style to the audience to help them understand and accept the change. Encourages people to support and propose changes and ideas. Building relationships, Collaborating and Influencing Establishes relationships and enhances the levels of cooperation, collaboration, and trust that exist between people, interacting with others personally, competently, and effectively. Establishes relationships inside and outside of the organization. Fosters a culture that makes people feel valued and respected and leverages even difficult or tense circumstances to enhance relationships. Negotiates with a genuine give-and-take approach, where both acts as true peers and decisions are shared. Spends time identifying all stakeholders necessary and meets or connects with all of them, neglecting no one to shape a collective consensus. Identifies opportunities to build relationships that will help others achieve their objectives and reaches out to those people or new people. Driving Results Responds resourcefully, flexibly, and positively when faced with new challenges and demands. Willingly and effectively deals with the stress and complexities of various situations. Moves forward productively under conditions of change or uncertainty Demonstrates and fosters a sense of urgency, a "can-do" spirit, a sense of optimism, ownership, and strong commitment to achieving goals and organizational success. Demonstrates a strong sense of ownership and a commitment to achieving meaningful results. Checks work of self and others against required quality standards. Reviews performance and progress on a regular basis to ensure the team is achieving results. Tests to see if goals are sufficiently challenging and implements corrective action based on deviations. Pre- Employment Screening:

　　If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.