ABOUT US

　　Galileo is a team-based medical practice working to improve the quality and affordability of health care for all. Operating across 50 states, Galileo offers high-touch, data-driven, multi-specialty, longitudinal care to diverse and complex patients-on the phone, in the home, and everywhere in between. Regional and national health plans, employers, and Fortune 500 organizations trust Galileo as the leading solution to improve population health. Founded by Dr. Tom X. Lee, the healthcare pioneer behind One Medical and Epocrates, Galileo is a team of leading innovators from healthcare, technology, and human-centered design. Our mission is to apply that talent and scientific thinking to transform society by solving our largest, toughest healthcare problems, while at the same time bringing patient and provider closer.

　　About the Role

　　Galileo is looking for a strategic and savvy Director, Client Service who can successfully navigate the landscape of partnerships with health plans and health vendors as we continue to push toward our own objectives as well as meet the needs of our partners and shared goals.

　　Here's what you'll do

　　Develop and drive strategic approaches for ensuring maximum satisfaction within our existing health plan partners .Build and grow internal and external relationships that contribute to the overall success and longevity of the partnership.Foster strong client relationships through effective communication, customer education, and problem-solving, acting as a trusted advisor for strategic decisions and growth opportunitiesFacilitate cross-functional efforts to ensure client objectives are met and that the voice of the customer is understood by internal teamsManage tactical responsibilities of each account to ensure client satisfaction and contract renewals

　　About You

　　We would love to hear from you if you have the following or equivalent experience:

　　7+ years planning, managing, and growing large health plan accounts, preferably with experience in both the commercial and Medicare Advantage/Medicaid populations (preference for experience in care delivery or primary care)Ability to work cross-functionally and build consensus with internal and external stakeholders in support of strategic account objectives.Ability to initiate and cultivate meaningful, productive relationships at all levels of an account.Experience communicating and collaborating with internal constituents to secure resources and talent.Ability to plan, execute and measure results, and drive improvement on a continuous basis.Strategic thinking and ability to communicate at every level of the client organization.Excellent written and verbal communication skills.

　　COMPENSATION RANGE $160,000 - $200,000 based upon experience and market location

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　　BENEFITS

　　Medical / Dental / Vision insuranceFlexible Spending AccountHealth Savings Account + matchCompany paid STD/LTD, AD&D, and Life insurancePaid Family Leave401K + matchPaid Time Off

　　HOW WE HIRE

　　Galileo is committed to hiring the best team possible to build health care that works for everyone. We value a diverse set of perspectives to deliver the best possible solutions to those problems. We look for talent from a wide range of backgrounds-including, but not limited to-race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status. Galileo is an Equal Opportunity Employer and provides reasonable accommodations to applicants and employees with a qualifying disability or conflict with a sincerely held religious belief, unless doing so would cause an undue hardship or fail to eliminate a direct threat.

　　We have recently become aware of the fraudulent use of our name on job postings and via recruiting emails that are illegitimate and not in any way associated with us. We will never ask you to provide sensitive personal information as part of the recruiting process, such as your social security number; send you any unsolicited job offers or employment contracts; require any fees, payments or access to any financial accounts; and/or conduct text-only interviews. If you suspect you are being scammed or have been scammed online, you may report the crime to the Federal Bureau of Investigation and obtain more information regarding online scams at the Federal Trade Commission.