JOB SUMMARY

　　The Director, Business Continuity Operations position is responsible for establishing and leading the supporting function to Charter's Business Continuity program, as well as assisting in the design & implementation of the organization-wide Business Continuity framework. This role requires experience in business continuity, operational risk, or operational resilience.

　　MAJOR DUTIES AND RESPONSIBILITIES

　　Actively and consistently supports all efforts to simplify and enhance the customer experienceEstablish a team of experts and subsequently lead the support function to the Business Continuity program, that includes the following capabilities:Compliance and risk reporting: Monitor, measure and report on organization-wide compliance with Business Continuity Policy and Standards, as well as overall operational risk to Charter Business UnitsData analytics: Enable data-driven risk identification and decision makingToolkit enhancement: Enhance and maintain current business continuity management system, normalize use of existing notification platforms and identify new capabilities to be onboardedTraining and awareness: Develop and deliver targeted role-based training and general employee awarenessQuality assurance and process enhancement: Drive consistency and quality across business continuity and incident response plans & playbooks. Identify, implement and ensure sustainability of process improvementsPerform quality assurance on organizational recovery and incident response plans & playbooks, and identify areas of improvementProject management: Support successful project delivery across the Business Continuity programWork closely with the VP, Business Continuity Officer to assist in the design and implementation of the organization-wide Business Continuity framework, inclusive of:Business continuity policy and standardsBusiness Continuity program team structure and staffingIn-business resource support framework, along with roles and responsibilitiesAssist in increasing the comprehensiveness and interrelationships of existing business continuity efforts within the organization, focusing on - weather & natural disasters, terrorism & insider threats, cybersecurity and supply chain risk managementCollaborate with Charter Business Units and risk related functions, such as Internal Audit, Information

　　Security and others as a Business Continuity subject matter expertPerform other duties as required

　　REQUIRED QUALIFICATIONS

　　Required Skills/Abilities and Knowledge

　　Ability to read, write, speak and understand EnglishAbility to build, develop and motivate a teamAbility to lead and participate in multiple projects simultaneouslyAbility to manage complex projects and providing solutions to business challengesAbility to think strategically and anticipate future trends, needs and expectationsProven success in process improvement for large, complex operationsDemonstrated communication and presentation skillsAbility to work in a federated model using influencing and supporting skillsAbility to interact effectively with all levels of managementAbility to work independently with minimal instructionsAbility to perform effectively in a fast-paced environment

　　Required Education

　　Bachelor's degree, ideally in related field: business continuity, risk management, operational resilience or equivalent combination of education and experience

　　Required Related Work Experience and Number of Years

　　Experience in business continuity, operational risk, operational resilience or related role - 10+

　　Experience leading or managing business continuity, operational risk, operational resilience or related teams - 3+

　　PREFERRED QUALIFICATIONS

　　Preferred Skills/Abilities and Knowledge

　　Knowledge of The Fusion Framework System highly desirable

　　Preferred Education

　　Certified professional designations (e.g. MBCI, CBCP, etc.) highly desirable

　　Preferred Related Work Experience and Number of Years

　　Understanding of the governance structures and business segments of a telecommunications organization

　　WORKING CONDITIONS

　　Office environment, some travel required

　　FRK706 2023-23223 2023

　　Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

　　A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

　　Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 101,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

　　Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.