Digital Operations Specialist/Technical Sales SupportCategory:Call Centre & Customer ServiceEmployment Type:ContractReference:BH-369332Digital Operations Specialistneeded for a hybrid, long term contract opportunity with SAPlocated in Vancouver, BC.*Candidate must be located within a commutable distance to Vancouver *The Big Picture - Top Skills Should You Possess:Strong Communication skillsSales SupportTime Management$30/hr.What You'll Be Doing:The mission of the Digital operations Specialist is to provide a high-touch, fast-response "center of expertise" for the digital platforms. They will provide solution clarity and an integrated online and assisted buying experience. They will streamline the sales process, and reduce down time, touches and costs of sales. They will be a key factor driving this 'high-margin' revenue stream.Key business metrics for success will include revenue, transactions volume, repeat customer volume, new customer acquisition, interaction volume, and customer feedback and survey scores.JOB RESPONSIBILITIESResponding to inbound phone, chat and email inquiries and provide support on a broad range of topics, such as:Solution Scoping - Application of technology's capability to a business needQuoting, and LicensingTransactional Order Process- set up, shopping cart, checkout processGeneral QuestionsCollaborating with Sap Sales teams other Sap Stakeholders on above itemsManaging and escalating feedback to key stakeholders, as necessaryWhat You Need to Bring to the Table:One year of comparable work experience in a customer service or sales roleEffective verbal/written communication skills to successfully respond to partner inquiriesDemonstrated analytical skills and independent problem solving aptitude requiredHighly organized and detail orientedAbility to take a consultative approach to understand requirements, drill into details, and resolve issuesDemonstrated flexibility and responsiveness to work in an ever-changing environmentDesire to develop one's self and take advantage of opportunities to practice and enhancebusiness/technical skillsProven capability to work in a team and collaborate; with independent accountabilityMicrosoft Office tools, including Word, Excel and PowerPointIf This Sounds Like You, Apply Now!Yoh makes finding and applying for jobs simple. Partner with Yoh to find the right opportunities across multiple industries in the US and UK. Find out more here!unity Employer, M/F/D/V.#IND-SA#CB-SA#Zip-SA#Mon-SANote: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Visitto contact us if you are an individual with a disability and require accommodation in the application process.Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.