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Digital Labs Regional Lead, AP
Digital Labs Regional Lead, AP-November 2024
Singapore
Nov 3, 2025
About Digital Labs Regional Lead, AP

  Our Purpose

  We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

  Title and Summary

  Digital Labs Regional Lead, AP

  Digital Labs

  Mastercard Digital Labs is a leading edge global innovation practice, delivering end to end digital services to customers which incorporate the best in design thinking and agile development

  Digital Labs supports our customers and partners with Innovation and R&D consultation - delivering customized innovation programs, products and support - tailored to meet client-specific business challenges.

  Questions to consider

  Are you passionate about product innovation and want to work with some of the world's biggest brands to define, design, develop and launch innovative payments solutions?

  Are you excited to be driving the future of payments?

  Do you have a passion for technology innovation, product management and agile development?

  Does playing a key role in supporting teams who are innovating and developing leading edge technology solutions excite you?

  Have you the capability to think on your feet, be hugely creative, cajole, encourage and negotiate all at the same time?

  Regional Lead

  This role within Digital Labs act as a P&L holder for Asia Pacific, owning sales, product and delivery for all Digital Labs engagements in the region

  This role is a key customer focused role for Digital Labs which requires a confident, experienced leader with a deep understanding and experience across the digital product life cycle - digital strategy & transformation, ideation and design, rapid prototyping and product development

  This person will be a lead advocate for innovation within the Mastercard customer base, serving as one of the faces of Mastercard Digital Labs externally in Asia Pacific & globally

  This person will also be a lead advocate for Digital Labs within Mastercard and their success will depend on their ability to build advocacy across the diverse and complex Mastercard organisation

  This role is also a line manager, managing a team of facilitators, who lead strategy and innovation engagements in the region

  Work Location - Singapore

  Responsibilities

  Lead Digital Labs in the region; facing off internally and externally to customers, suppliers and colleagues

  Actively manage a P&L, making pricing and operational decisions to drive profit and growth

  Build and manage a pipeline of work through a matrixed organisation

  Own the execution and successful delivery of a portfolio of customer engagements for the Digital Labs team

  Grow and develop a team of talented digital first innovators who define, design and deliver payments solutions for customers

  Explore and support development of Mastercard Labs' relationships with external parties such as other innovation entities, Labs organizations and colleges/universities

  Keep informed on emerging technologies and innovations in the payments and commerce space and identify potential opportunities for the Digital Labs team to develop product prototypes that would be relevant to the customer base

  Regular travel to all markets across Asia Pacific

  Knowledge / Experience Preferred

  Have experience running a P&L and managing a customer facing team

  Demonstrated experience in consulting and familiar with the sales and delivery cycle

  Have a track record launching digital products to market

  Be a highly skilled leader with a wealth of experience leading multi-disciplinary groups through end-to-end digital product development activities especially agile & design thinking methodologies

  High energy, can-do attitude, very strong sense of ownership and desire to succeed with commensurate analytical and strategic skills

  Executive-level presentation skills-must have persuasive "presence" and ability to effectively communicate technology to business people and business to technology people

  Passionate about technology and technology innovation with an ability to apply it to add value for customers

  Payments technology knowledge or experience in financial services would be a huge advantage

  Experience working with/in large corporates

  Desired Skills / Abilities

  Ability to build and grow a digital innovation business

  Must be able to set a vision and strategy, then motivate and inspire others to execute against it

  Has to be able to grow and cultivate a network of internal and external stakeholders; adjusting communication styles and using different techniques to drive to outcomes. Must be able to influence others and navigate complex relationship scenarios and must be able to influence others without direct reporting relationships

  Organised, with an ability to focus on value and prioritise activities to deliver customer and internal outcomes

  Will value and promote having strong processes as a way of achieving consistent, high quality, repeatable results

  Ability to act effectively as a brand ambassador

  Excellent verbal and written skills

  * Willingness to travel

  Corporate Security Responsibility

  All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  Abide by Mastercard's security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

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