Digital Customer Success Manager

　　Equinix is the world's digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

　　We are a fast-growing global company with 20 years of continuous growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,100 networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.

　　A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

　　Job Summary

　　Equinix is looking for a technical leader to join our Digital Customer Success team. As a Digital Customer Success Manager, you will be a key member of our global customer facing team, helping SysAdmins, Site Reliability Engineers, and Network experts drive outcomes using our platform.

　　This role requires both basic technical comprehension and communication skills, including the ability to translate business goals to platform outcomes for your customers and a desire to engage and build rapport with stakeholders across a variety of mediums - from email and Slack, to calls or Zoom sessions.

　　The ideal candidate will have an understanding of cloud infrastructure as well as a comfort and interest in driving success for customers on technical platforms. You will be joining a collaborative, global and cross functional organization that includes all aspects of customer engagement: Technical Account Management, Customer Engineering, and Product Led Growth.

　　Join us and play a key part in establishing Equinix at the forefront of developer-led infrastructure!

　　Responsibilities

　　As a Digital Customer Success Manager you will

　　Work with Equinix Digital Services business customers as their Customer Success Manager, ensuring they are getting the guidance and resources they need to be successfulHelp shape and execute a strategy to build mindshare and broad use of Platform Equinix within organizationsPartner with Technical Account Managers (TAMs), Customer Engineers, Marketing, Account Executives, and your knowledge of your customers' environments to drive successful outcomes for customers and EquinixFocus on driving customer engagement to positively impact customer retention, revenue growth, and advocacyProactively monitor and identify usage trends in order to uncover opportunities, renewal risks, while supporting greater adoption ratesWork both collaboratively and independently within a team setting (we love Slack!)Champion and advocate for customer requirements within Equinix (be their voice)Lead or contribute to high-level projects that will improve the customer experienceBecome an expert, and thought leader, on our customers and their business and technical ecosystems.Manage a portfolio of our most strategic and high-potential customers.Be an expert resource on Equinix MetalEnsure familiarity with all aspects of the Equinix Metal platformConstantly expand your knowledge of common use cases and deployments

　　Qualifications

　　You have excellent communication skillsYou have an understanding of (and passion for) physical and cloud infrastructureYou enjoy helping people succeed and finding solutions to difficult business challengesPrior experience in similar environments in Customer Success, Sales, Solutions Engineering, or Technical Account Manager type rolesUnderstanding of the developer journey, related tools and concepts, and their infrastructure requirementsYou are familiar with different DevOps tools such as Ansible and TerraformYou have exposure with various public and hybrid clouds (AWS, GCP, Kubernetes)You are a natural leader, helping to educate and develop those around you

　　Critical Success Factors

　　Demonstrate a balance of humility and ambitionCurious about technology and solving customer problemsExcellent communication skills (written English)

　　Learn more about our purpose, culture, and values here.

　　About Equinix Metal

　　Equinix MetalTM is an automated, interconnected, low-latency bare metal-as-a-service, that is available in global locations across Platform Equinix®. We enable digital businesses to more quickly be at the center of the customers, suppliers, and partners with whom they want to connect. As part of Equinix, our mission is to protect, connect, and power the digital world with physical infrastructure that moves at software speed.

　　Founded in 1998, Equinix is the world's digital infrastructure company. Digital leaders harness our trusted platform to bring together and interconnect the foundational infrastructure that powers their success.

　　Learn more.

　　Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form

　　Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

　　As an employee, you become important to Equinix's success. Details about our company benefits can be found at the following link:

　　USA Benefits eBook

　　Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

　　As an employee, you become important to Equinix's success. Details about our company benefits can be found at the following link:

　　USA Benefits eBook