About us

　　At Zendesk, we create a service-first CRM company that builds powerful, customizable software designed to improve customer relations. We are growing our software engineering presence across multiple products and are looking for a Devops Engineer to join us on this journey. You will have the opportunity to work in a dynamic, fast-paced, and innovative environment that values collaboration, personal growth, and high-quality code.

　　Zendesk is looking for a motivated Devops Engineer to join our team.

　　Zendesks people have one goal in mind: to make Customer Experience better. Our products help more than 125,000 global brands (AirBnb, Uber, JetBrains, Slack, among others) make their billions of customers happy, every day.

　　As a Devops Engineer, you will be responsible for planning, creating and optimizing our application architecture and infrastructure, improving CI/CD flows and securing our environment.

　　What you'll be doing?

　　Work with the development team to plan and optimize the application infrastructure for our WFM solutionsCreate and setup tools that improve our continuous integration and delivery flowMonitor GCP & AWS Projects to identify areas where we can improve performance, stability and scalabilityUse APM tools to analyze application performance and identify areas of improvementIn the event of downtime: Be available to correct the issuePerform Root Cause Analysis investigation to share with our customers and internallyWork along with our IT personnel and make recommendations / assist with improving our infrastructure

　　What will you bring to the team?

　　1+ years of experience in a DevOps/Cloud Engineer roleExperience working cross-functionally in a fast-paced environmentGood communication and interpersonal skills, being able to collaborate effectively with cross-functional teams.Worked with GCP or AWS in the pastKnowledge managing Docker and KubernetesFamiliarity with Git distributed version control systemFamiliarity with Infrastructure-as-Code using tools like TerraformFamiliarity with monitoring and central logging technologiesAnalytical skills for debugging and optimizing cloud infrastructureExperience with GCP is a bonus

　　What will you get from us?

　　Ownership of every task and decision you take onWhat you will be doing will have a huge impactTeam of passionate people who love what they do!Exciting features, ability to implement your own ideas and improvementsOpportunity to learn and grow!

　　...and everything you need to be effective and maintain work-life balance

　　Flexible working hoursComfortable office and a remote setupInternet and Phone bill allowancePremium Medical Insurance as well as Private Life Assurance

　　The intelligent heart of customer experience

　　Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences-and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

　　Zendesk is an equal opportunity employer, and were proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

　　Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.