Role Purpose

　　The purpose of this role is to design, test and maintain softwareprograms for operating systems or applications which needs to bedeployed at a client end and ensure its meet 100% quality assuranceparameters

　　Do

　　Instrumental in understanding the requirements and design ofthe product/ software Develop software solutions by studying information needs,studying systems flow, data usage and work processes Investigating problem areas followed by the software developmentlife cycle Facilitate root cause analysis of the system issues and problemstatement Identify ideas to improve system performance and impactavailability Analyze client requirements and convert requirements to feasibledesign Collaborate with functional teams or systems analysts who carryout the detailed investigation into software requirements Conferring with project managers to obtain information onsoftware capabilities Perform coding and ensure optimal software/ moduledevelopment Determine operational feasibility by evaluating analysis,problem definition, requirements, software development and proposedsoftware Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, andexecuting these cases Modifying software to fix errors, adapt it to new hardware,improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation ofnew systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications,activities and status Ensure all the codes are raised as per the norm defined forproject / program / account with clear description and replicationpatterns Compile timely, comprehensive and accurate documentation andreports as requested Coordinating with the team on daily project status and progressand documenting it Providing feedback on usability and serviceability, trace theresult to quality risk and report it to concerned stakeholders Status Reporting and Customer Focus on an ongoing basis withrespect to project and its execution Capturing all the requirements and clarifications from theclient for better quality work Taking feedback on the regular basis to ensure smooth and ontime delivery Participating in continuing education and training to remaincurrent on best practices, learn new programming languages, and betterassist other team members. Consulting with engineering staff to evaluate software-hardwareinterfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation,flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal wayfor proper understanding of software from client proposal toimplementation Ensure good quality of interaction with customer w.r.t. e-mailcontent, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances ofcomplaints either internally or externally

　　Stakeholder Interaction

　　Stakeholder Type

　　Stakeholder Identification

　　Purpose of Interaction

　　Internal

　　Lead Software Developer and Project Manager

　　Regular reporting & updates

　　Software Developers

　　For work coordination and support in providing testing solutions

　　External

　　Clients

　　Provide apt solutions and support as per the requirement

　　Display

　　Lists the competencies required to perform this role effectively: Functional Competencies/ Skill Leveraging Technology - Knowledge of current and upcomingtechnology along with expertise in programming (automation, tools andsystems) to build efficiencies and effectiveness in own function/ Clientorganization - Competent Process Excellence - Ability to follow the standards and norms toproduce consistent results, provide effective control and reduction ofrisk - Expert Technical knowledge - knowledge of various programminglanguages, tools, quality management standards and processes - Expert

　　Competency Levels

　　Foundation

　　Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with minimal support and guidance.

　　Competent

　　Consistently demonstrates the full range of the competencywithout guidance. Extends the competency to difficult and unknownsituations as well.

　　Expert

　　Applies the competency in all situations and is serves as a guideto others as well.

　　Master

　　Coaches others and builds organizational capability in thecompetency area. Serves as a key resource for that competency and isrecognised within the entire organization.

　　Behavioral Competencies Formulation & Prioritization Innovation Managing Complexity Execution Excellence Passion for Results

　　Deliver

　　No.

　　Performance Parameter

　　Measure

　　1.

　　Continuous Integration, Deployment & Monitoring of Software

　　100% error free on boarding & implementation, throughput %,Adherence to the schedule/ release plan

　　2.

　　Quality & CSAT

　　On-Time Delivery, Manage software, Troubleshoot queries

　　Customer experience, completion of assigned certifications for skillupgradation

　　3.

　　MIS & Reporting

　　100% on time MIS & report generation

　　ServiceNow Core