Job Description

　　Day to Day:

　　Troubleshoot and resolve Tier 2 and 3 escalated technical issues

　　Maintain and manage workload through computerized ITSM ticketing and tracking system

　　Troubleshoot hardware, software and networking issues on laptops, PCs, thin clients and mobile devices

　　Use SCCM, PowerShell, Active Directory and other diagnostic and remediation utilities to identify, diagnose and correct issues

　　Support, troubleshoot and train end users on Microsoft Office applications, including Office 365 email and Outlook

　　Skills and Requirements

　　1 Year of helpdesk experince troubleshooting passwords, laptops, printers, and desktops

　　Quick learner / go getter

　　Physically capable of walking around a warehouse ServiceNow null

　　We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.