Deposit Operations Coordinator II

　　Job Details

　　Level

　　Experienced

　　Job Location

　　26 Forest St Operations - Marlborough, MA

　　Remote Type

　　Hybrid

　　Position Type

　　Full Time

　　Salary Range

　　$22.00 - $25.00 Hourly

　　Job Category

　　Banking

　　Description

　　Position Title: Deposit Operations Coordinator II

　　Status: Full Time

　　FLSA Status: Non-Exempt

　　Reports To: AVP, Operations Manager

　　Department: Deposit Operations

　　Location: Operations Center (Marlborough)

　　SUMMARY

　　Under the supervision of the AVP Operations Manager, the Deposit Operations Coordinator II is responsible for a wide variety of customer service tasks and performs daily duties and responsibilities related to Deposit Operations. The Deposit Operations Coordinator II answers internal and external customer inquiries that range from basic to more complex account research, and digital product assistance. Acts as a resource and subject matter expert for other team members in the Operations Department, customers, and other departments. Additionally, this position embraces the established sales and service culture to maximize their contribution to the Bank’s goals while keeping compliance practices in the forefront.

　　After successful completion of training and proven abilities, this position is eligible for a hybrid work arrangement with an agreed upon number of days per-month on site.

　　Consistent availability is expected during core business hours. Work outside of regular business hours requires approval on an as needed basis to meet deadlines and fulfil the needs of both internal and external customers.

　　ESSENTIAL DUTIES and RESPONSIBILITIES:

　　In the performance of respective tasks and duties, the employee is expected to successfully perform quality work within deadlines with or without supervision, interact professionally with other employees, customers, and suppliers; work effectively as a team contributor on all assignments and work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

　　Responsible for all facets of Deposit Operations including but not limited to exceptions processing, new account and quality control review, IRA maintenance, wire transfer processing, and ACH disputes and returns.

　　Also assists with digital and electronic banking support related to online banking, debit cards, bill pay, Zelle, and mobile wallet.

　　Responds to incoming calls and requests from internal and external customers, acting as a subject matter expert regarding all Deposit Operations matters and digital product assistance, providing timely resolution.

　　Following retention guidelines, ensure all documents associated with daily tasks are scanned and archived into the cold storage system, overseeing the integrity, quality, and location of the documents.

　　Discovers customer needs through conversations, questions, and review of their accounts, and promotes and recommends Bank products and services based on their needs.

　　Assist internal, external, and regulatory auditors with the collection of requested materials as assigned with their respective engagements.

　　Effectively use tools and systems to be able to self-manage, organize, and complete work independently, proactively recognizing potential obstacles resolving them before they become an issue, managing deadlines, creating action plans when not on track, enabling job functions to happen with minimal oversight and meeting conditions of satisfaction.

　　Readily volunteer and accept assignments to special tasks established to address specific issues and opportunities within the department or the Bank.

　　Use discretion in dealing with large amounts of sensitive, confidential information, while adhering to all Bank policies and procedures.

　　Adhere to all company policies, consistently demonstrating our core values and service standards.

　　Regular and consistent attendance is required to ensure high standards of customer service.

　　In the performance of respective tasks and duties, the employee is expected to maintain knowledge of and ensure compliance with Bank Secrecy Act regulations and adheres to compliance procedures and internal/operational risk controls in accordance with any and all applicable regulatory standards, requirements and policies as well as attending all required training sessions and completing all required on-line training courses.

　　Other duties as assigned, performing similar or related work as directed, required, or as situation dictates.

　　LEVEL OF RESPONSIBILITY:

　　This position interacts independently with other employees and customers, to investigate and resolve more complex and critical banking issues.

　　Work is a mix of routine and non-routine responsibilities that are completed with minimal supervision and relies on prior directly related experience and specific bank policies.

　　EQUIPMENT REQUIRED:

　　Smart Phone- To enable the MFA (Multi Factor Authentication) facilitating access to MSB systems.

　　HYBRID ENVIRONMENT:

　　Your remote set-up must provide a dedicated workspace, free from distraction with high-speed, reliable internet and cell service is required.

　　SKILLS REQUIRED:

　　High School diploma or equivalent.

　　Relevant banking or finance experience preferably in an Operations environment, with in-depth knowledge of retail banking and digital banking operations, procedures, and related data-processing concepts.

　　Knowledge of Data processing systems required – COCC preferred.

　　Ability to multitask, organize, work independently, accomplish tasks, and meet deadlines despite frequent interruptions in a fast-paced environment while maintaining attention to detail.

　　Proficient in Microsoft 365 Office Suite products and the Internet

　　Solid understanding and application of and ability to operate standard office equipment.

　　COMPETENCIES:

　　Analytical, Creative and Resourceful.

　　Flexibility/adaptability to manage multiple tasks in a high volume, fast paced environment.

　　Navigate through complex situations and drive to efficient, effective, and timely solutions.

　　Analyze and solve problems independently.

　　Confidentiality and Discretion.

　　Relationship Builder - Interpersonal effectiveness to develop and maintain relationships with officers, employees and external contacts and maintains alignment with core values, vision, strategy, and goals.

　　Computer Technology Savvy - Utilize technology/systems to improve work processes and use a range of technology to solve problems.

　　LANGUAGE/COGNITIVE SKILLS:

　　The person in this position frequently communicates with all departments and customers, about banking products, services, bank accounts & transactions, and therefore must be able to exchange accurate information in these cases. They will need to use judgment and discretion in decision making situations, interpret and follow all Bank policies and procedures, write/create reports, and business correspondence, (Main Street Bank’s standard language is English). As well as the ability to:

　　Speak and effectively present/communicate information and respond to questions from customers, groups of managers, vendors, and other employees.

　　Define problems, collect data, establish facts, and draw valid conclusions.

　　Read, analyze, and interpret a variety of documents such as market research analysis, industry news and trends and Bank policies and procedures.

　　WORKING CONDITIONS AND PHYSICAL EFFORT: The physical and work environment demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

　　While performing the duties of this job, the employee is required to:

　　Physical Demands/Efforts

　　Occasionally lift and/or move up to 25 pounds, (i.e., files/boxes of files)

　　Regularly required to remain in a stationary position, 75% of the time

　　Occasionally required to stoop and bend.

　　Mental & Visual Demands

　　Consistently operate a computer for extended periods of time

　　Specific vision abilities may be required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

　　Regular use of office productivity machinery (i.e., a calculator, copy machine, fax machine, computer printer).

　　Work Environment and Hazards

　　Occasionally move throughout the inside the department/Bank to access resources and individuals.

　　Occasional local travel for bank purposes and/or on behalf of the bank (i.e., training, community events).

　　The employee must be able to work schedules that meet the needs of the bank, which may include early morning, evening and/or weekend hours.

　　It is a general office environment where the noise level is moderate.

　　AMERICANS WITH DISABILITIES ACT

　　Main Street Bank complies with all aspects of the Americans with Disabilities Act (ADA) and state disability laws. This means that we will not discriminate against qualified individuals with a disability in any phase of the employment relationship including application for employment, hiring, promotions and/or advancement opportunities, termination, compensation, training and any other conditions or privileges of employment.

　　Applicant Notice

　　The completion of this Application for Employment does not assure a position with Main Street Bank and any offer of employment is conditioned on the satisfactory completion of a background and credit review as determined by the sole discretion of Main Street Bank. Neither this Application for Employment nor any document constitutes a contract of employment for a specific term and that any employment relationship that may be established will be 'at-will' and if hired, may be terminated at any time, for any reason, by the applicant or Main Street Bank.

　　Massachusetts Law - It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

　　Massachusetts General Laws c. 151B prohibits employers from (1) terminating or refusing to hire individuals on the basis of genetic information; (2) requesting genetic information concerning employees, applicants, or their family members; (3) attempting to induce individuals to undergo genetic tests or otherwise disclose genetic information; (4) using genetic information in any way that affects the terms and conditions of an individual’s employment; or (5) seeking, receiving or maintaining genetic information for any non-medical purpose.

　　Main Street Bank is an Equal Opportunity Employer, we are committed to recruiting, hiring, training, and promoting persons without regard to race, color, religion, national origin, citizenship, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, military service, genetic information, and gender identity.