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Delivery Station Customer Service Associate
Delivery Station Customer Service Associate-November 2024
Warrington
Nov 29, 2024
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About Delivery Station Customer Service Associate

  Delivery Station Customer Service Associate

  Job ID:240111330 | Warrington, United Kingdom

  Job title – Customer Service Delivery Station Liaison

  Location - DXM4 -Omega 2 Unit 2&3 Mount Park, Warrington, UK, WA5 3TZ

  Pay Rate - £12.70

  Shift - Wednesday-Saturday 10-20.45pm

  Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. You won’t be asked to read from a script or learn dialogue by heart. Instead we’ll provide you with the training you need to problem solve for our customers. You’ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.

  What will you do as a Delivery Station Liaison?

  You will provide the best in class customer service from within our delivery station by organising successful re-delivery attempts for customers’ parcels. As a Delivery Station Liaison, you will call customers to confirm crucial delivery details and prevent further delivery delays. Upon finishing your call with the customer, you will work with warehouse teams on the ground as well as Delivery Service Partners to ensure that packages are re-delivered successfully on the same day. Additionally, you will work to pre-emptively solve delivery defects to reduce customer effort.

  What are your hours?

  This role requires working variable hours to match when customers need us most. You will workWednesday-Saturday10:00am to 20:45pm.

  What qualifications do we need from you?

  Have the right to work in the United Kingdom without restrictions

  Experience in customer service, retail or hospitality industry

  Flexible with regards to shift work (this role has non-negotiable time schedule of 10am-8:45pm).

  Exceptional communication skills in English, including the ability to clearly and concisely communicate in writing and speech listening and interpreting customer needs.

  Excellent time-management, organisational, and prioritisation skills.

  Experience working under pressure in a high-volume environment whilst maintaining standards for productivity, quality and service.

  Ability to take ownership and be proactive.

  Intermediate computer literacy.

  What strengths will you bring?

  Hard-working, articulate, and detail-orientated

  Friendly and customer-focused in every situation

  Ability to learn quickly and embrace change

  Comfortable multi-tasking in a high-energy environment.

  What benefits will you receive?

  Pension Plan

  Competitive holiday allowance

  Health insurance

  Life insurance

  Amazon.co.uk discount

  Employee assistance program

  Organisational progression options

  Additional add-on benefits of your choice

  If this role sounds like it’s for you, then click on the link below to start the application process!

  You’ll need to allow 1-2 hours including an assessment to test your suitability for the role. We recommend using a PC (e.g. laptop) in order to get the best experience.

  If successful, we will contact you about the next steps!

  Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central[CS4] to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

  Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.

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