Overall objective of the Role

　　Responsible for supporting the operational teams to ensure they are skilled and knowledgeable in meeting our client(s) deadlines, whilst also working with Management to provide the best service to our clients by delivering their functional and technical expertise support a selection of clients

　　 Main Responsibilities

　　 Delivery Key responsibilities :

　　Support M anagers with client engagement ensuring all information is accurate and provided on timeProvide support and guidance for all implementations and go livesProvide daily functional support to the teams, to support the successful delivery of payrollsResponsible for the maintenance of all process flows and process descriptions (L3 and L4 documentation)Ensure and Sign Off System Maintenance TestingResponsible for the updating, maintaining and enforcing of the Defined Work Instructions (DWIs , L5 documentation)Support the r eview of the Statement of Works before its shared with the Client to ensure its fit for purpos eResponsible for the optimization of HR administrative processes driving efficiency and automationResponsible for liaising with customer process leads regarding process gaps, client issues, and escalation handling maximizing client satisfaction.Responsible for the resolution of technical issues escalated from the team and ensuring all system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigateResponsible for the resolution of functional issues escalated from the team and ensuring all process es are reported correctly and logged with the necessary details and evidences to re define and enhance processes with the customerWorking with Operational Management, Transformation and Products to implement automation , innovation and any continuous improvement programmesResponsible for the management of the legislation roadmap and ensuring the team are upskilled in upcoming changes and processes are updated where neededSupport Year EndAbility to recognize and deal appropriately with sensitive and confidential informationProactively identify upsell opportunitiesSupport Management with the r esolution of client escalations , along with lessons learntUpskill and develop team members through training delivery and coaching to enable them to fulfil their roleAlight Security Standards are adhered and followedTime Recording to be completed on time and accuratelyContribute to team meetings and raise any issues immediately to your Operations ManagerEnsure you are up to date with all Alight announcements and communicationsBuild good relationships with all lines of businesses where appropriat eParticipates in projects and activities as needed and assigned

　　 Key Criteria to monitor performance

　　Adherence to all Security and Compliance procedures100% Attainment of customer SLA agreementsAdherence to quality standardsAdoption of innovation initiativesReduction of client escalations through knowledge transfer to both the client and payroll teamDemonstrate professionalism and act responsibly

　　 Alight Core Competencies

　　Be Accountable - Take advantage of the World of Opportunity and demonstrate personal responsibility and eagerness to explore & acquire the necessary skills. Be a key team player by collaborating and sharing knowledge to accomplish personal and team results.Solve Problems - Be a resourceful problem solver by proactively identifying problems or challenges in the workplace and put forward creative solutions to drive continuous improvementTake Ownership - Proactively seeks clarity of role, accomplishment of individual & team objectives and future personal career opportunitiesBe Client Centric - Actively responds to meeting the expectations and requirements of internal and external clients. Ensure a balanced approach between client requirements and Alight prioritiesBe Effective - Demonstrate knowledge of the Alight Way, our values and levers for success. Contribute and work to agreed global standards, utilize tools & technologies to act fast to achieve maximum personal productivity. Ensure work can be carried out in a repeatable, scalable way

　　 III . REQUIRED EXPERIENCE

　　Professional /

　　Job Experience

　　Strong knowledge of the various inputs and outputs such as third party interfaces, timekeeping, tax filing/compliance, benefits and other key areas that integrate with payrollAbility to identify and mitigate risksStrong knowledge of Visio and MS Office tools such as Excel, Word, and PowerPointFlexibility to support a global and fast paced environmentAttention to detailExcellent written and verbal skillsSelf-motivated and a willingness to learnAbility to collaborate and work in a team environment, as well as independently while adhering to processes and procedures

　　Academic Degree

　　Education and Training

　　Essential

　　BA/BS in a business-related field such as Accounting, Human Resources, Business Administration, or equivalent combination of education & experience3-4 years relevant experience administering Payroll in an HR consulting, HR Outsourcing or Corporate environmentExpert knowledge on HR and payroll processes, practices and associated legislation

　　Desirable

　　HRIS knowledge: Workday , Oracle HCM , SuccessFactors or PeopleSoft knowledge preferredPayroll certifications , PDL, VPS

　　We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

　　DISCLAIMER:

　　Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

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