Our story

　　At Alight, we believe a company's success starts with its people. It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive.

　　With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

　　Join our team. Because transformation takes a workforce.

　　Learn more at careers.alight.com

　　Overall objective

　　of the Role

　　To contribute and support the team responsible for the execution of payroll activities and/or data

　　management/customer services activities, ensuring that output is accurate and on time. Your

　　responsibilities may be focused on payroll and/or customer services and you will be flexible

　　supporting either as or when required

　　Main

　　Responsibilities

　　Delivery Key responsibilities:

　　• Independently process Payroll End to End to ensure they are delivered as per the agreed

　　processing calendar(s) and to the agreed KPIs and/or independently perform Data Management

　　or Customer Service activities as per the agreed calendar and KPIs

　　• Support Statutory and Year End Reporting to the agreed calendar(s) and to the agreed KPIs

　　• Use Payroll expertise to advise upon client queries/issues and ensure a strong understanding of

　　country specific legislation and tasks

　　• Support and knowledge transfer Apprentices and/or Associates on Data Management or

　　Customer Service activities

　　• Ensure Tickets and Calls are responded within SLA timescales and to a high standard

　　• Support System Maintenance Testing

　　• Liaise and transact with Third Parties

　　• SOC Controls completed on time and with the necessary evidences

　　• Support and contribute to root cause analysis to ensure details are accurate and that feasible

　　preventative measures are suggested to limit any reoccurrence

　　• Conduct Knowledge Transfer sessions and ensure the audience has understood and can put into

　　practice

　　• Maintenance of DWIs to ensure processes are up to date and reflective of the service

　　• All system issues/defects are reported correctly and tickets are logged with the necessary details

　　and evidences so Application Services and/or Products can investigate

　　• Highlight to Service Manager any deviations from the standard scope of service

　　• Ability to recognize and deal appropriately with sensitive and confidential information

　　• Time Recording to be completed accurately and on time

　　• Alight Security Standards are adhered and followed

　　• Contribute to team meetings and raise any issues immediately to your Service Manager

　　• Ensure you are up to date with all Alight announcements and communications

　　• Build good relationships with all lines of businesses where appropriate

　　• Update internal stakeholders, when needed, in a timely and accurate way

　　• Participates in projects and activities as needed and assigned

　　Specialist - JL2

　　Specialist JL2 - Delivery 2/2

　　Key Criteria to

　　monitor

　　performance

　　• Adherence to all Security and Compliance procedures

　　• 100% Attainment of customer SLA agreements

　　• Adherence to quality standards

　　• Demonstrate professionalism and act responsibly

　　Alight Core

　　Competencies

　　• Be Accountable - Take advantage of the World of Opportunity and demonstrate personal

　　responsibility and eagerness to explore & acquire the necessary skills. Be a key team player by

　　collaborating and sharing knowledge to accomplish personal and team results.

　　• Solve Problems - Be a resourceful problem solver by proactively identifying problems or

　　challenges in the workplace and put forward creative solutions to drive continuous improvement

　　• Take Ownership - Proactively seeks clarity of role, accomplishment of individual & team

　　objectives and future personal career opportunities

　　• Be Client Centric - Actively responds to meeting the expectations and requirements of internal

　　and external clients. Ensure a balanced approach between client requirements and Alight

　　priorities

　　• Be Effective - Demonstrate knowledge of the Alight Way, our values and levers for success.

　　Contribute and work to agreed global standards, utilize tools & technologies to act fast to achieve

　　maximum personal productivity. Ensure work can be carried out in a repeatable, scalable way

　　IV. REQUIRED EXPERIENCE

　　Professional /

　　Job Experience

　　• Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint

　　• Flexibility to support a global and fast paced environment

　　• Attention to detail

　　• Excellent written and verbal skills

　　• Self-motivated and a willingness to learn

　　• Ability to collaborate and work in a team environment, as well as independently while

　　adhering to processes and procedures

　　Academic Degree

　　Education and

　　Training

　　Essential

　　• BA/BS in a business-related field such as Accounting, Human Resources, Business

　　Administration, or equivalent combination of education & experience

　　• 2-3 years relevant experience administering Payroll or Health & Welfare/Benefits in an HR

　　consulting, HR Outsourcing or Corporate environment.

　　• HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferred

　　Desirable

　　• Experience working with HR and payroll data

　　Requirements

　　By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

　　Our commitment to Diversity and Inclusion

　　Alight believes diversity should be visible, valued, and sustained throughout the organization. And we're committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve.

　　As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement.

　　Diversity Policy Statement

　　Alight does not discriminate against anyone based on sex, gender, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

　　Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

　　Authorization to work in the Employing Country

　　Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

　　Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

　　We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

　　DISCLAIMER:

　　Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

　　We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

　　DISCLAIMER:

　　Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

　　.