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Data Services Specialist (Italy)
Data Services Specialist (Italy)-November 2024
Pitsea
Nov 22, 2024
About Data Services Specialist (Italy)

  JOB DESCRIPTION

  Ford Pro is a new global business within Ford committed to commercial customer productivity. Ford Pro delivers a work-ready suite of vehicles, products and services for virtually every vocation, backed by technology and engineered for uptime. A true one-stop shop, offering a full portfolio of electrified and internal combustion vehicles designed to integrate seamlessly with the Ford Pro ecosystem, helping customers' businesses thrive today and into new era of electrification - an ecosystem which includes Vehicles, Charging, Servicing and Intelligence (Telematics/Data).

  We're looking for talented individuals to join the Ford Pro Intelligence (FPI) team and play an integral role in designing, developing and implementing our data services product portfolio in Europe.

  You'll be part of a growing organization on a mission to create a one-stop shop to help our customers increase uptime and productivity, while reducing complexity and cost of ownership. When you join the Ford Pro team discover all the benefits, rewards and development opportunities you'd expect from a diverse global leader. You'll become part of a team that is already leading the way, with ingenious solutions and attainable products - and it is always ready to go further.

  RESPONSIBILITIES

  What you'll do to contribute to our success:

  Identify potential B2B data customers who present significant opportunities to deliver paid subscriptions at scale Provide potential customer opportunities with an overview of Ford Pro Intelligence products and capabilities and assess match with customer needs. Negotiate and execute b2b data agreements for delivery revenue generating Ford Pro Data Services reflecting Ford Pro standard business terms. Manage agreement renewals and terminations as required Liaise with internal stakeholders (legal, tax, finance, etc) to address non-standard customer requests and requirements. Provide ongoing account management and support for both existing and new accounts with regular touchpoints to review needs and subscription volumes. Ensure continued compliance with data privacy, security, and Ford policy requirements in the delivery of data products. Liaise with FPI account management team on data products account structure and setup. Oversee customer data integration with Ford Pro APIs and liaise with the Enterprise Connectivity data integration team as required. Manage the Ford Pro Data Services product portfolio in Europe. Continue to assess product performance and make recommendations as required. Coordinate European deployment with the North American data service team and ensure consistent approach to global customers requiring service in both regions. Provide feedback on customer requirements to product development team Communicate product changes and enhancements to active and prospective customers

  QUALIFICATIONS

  The minimum requirements we seek:

  Bachelor's degree or equivalent practical experience. 5+ years of recent experience of Fleet / B2B sales Experience operating in a software / telematics sales environment Fluent in Italian and proficient in English

  Our preferred requirements:

  Experience of managing relationships with large fleets who operate in multiple European markets Direct knowledge of telematics data systems and fleet management capabilities currently utilised by large fleet operators Knowledge of vehicle connectivity interfaces and /or relevant technical experience Proficient in modern collaboration tools such as Office 365, SharePoint and WebEx Teams Strong analytical and data skills including advanced knowledge of Microsoft Excel Effective verbal and written communicator Relationship builder, collaborator Comfort in working in ambiguous situations Experience with goal setting and deliverables tracking Ability to present complex problems and recommendations Ability to collaborate in a diverse, cross-functional environment Ability to work independently on "white space" projects

  Ford is committed to diversity and equality of opportunity for all and is opposed to any form of less favourable treatment or harassment on the grounds of gender, marital status, civil partnership status, parental status, race, ethnic origin, colour, nationality, national origin, disability, sexual orientation, religion/belief, gender reassignment and gender identity, age and those with caring responsibilities.

  #LI-Hybrid

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