Who are we?

　　Equinix is the world's digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

　　Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

　　Data Center Customer Operations IV- Night Shift

　　Job Summary

　　Troubleshoots and installs advanced circuits, and performs custom installations.

　　Responsibilities

　　Installations

　　Racks and stacks customer equipmentReads installation plans (Visio Drawings / Spreadsheets) and implements installation accordinglyInstalls circuits requiring advanced fiber terminations

　　Queue Management

　　Determines work priorities from the Oracle queue and ensures adherence to all commit times

　　Testing/Troubleshooting

　　Troubleshoots switched / multiplexed / media converted circuits; escalates to, and works with networking group, as needed.Works with customers to troubleshoot issues

　　Cross Connects

　　Installs/tests/modifies cross connects per SOPs and ensures proper cable management of: coax, fiber, twisted pair copper, and intra-building cross connectsInstalls and tests advanced cross connects circuits (switched, multiplexed, etc.)

　　Documentation/Reporting

　　Maintains detailed written records of all work activity

　　Projects

　　Designs and leads cage / infrastructure modification projects

　　Training

　　Completes all assigned training in a timely manner

　　Customer Management

　　Supports customer satisfaction through timely and precise order execution

　　Qualifications

　　1+ years experienceHigh School DiplomaBERT and SONET test equipment

　　Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.