The Cybersecurity Operations Service Manager is the cornerstone of our Cybersecurity Operations organisation, responsible for the orchestration of our cybersecurity services throughout their entire lifecycle. This role is embedded in an 'Operations Support' function which has responsibility for managing services across all of the operations teams, providing visibility and transparency to the Head of Cybersecurity Operations as well as 'harmonizing' the teams into a single, cohesive organisation.

　　This role demands a proactive leader, one who serves as a liaison for Cybersecurity Operations services, ensuring that they are not only aligned with organizational goals but also agile and responsive to the ever-evolving threat landscape. The manager will be pivotal in standardizing service delivery across multiple functional teams, advocating for best practices, and fostering continuous improvement through stakeholder feedback and industry insights.

　　By leading support and collaborative functions, this role upholds our commitment to excellence in cybersecurity defense and operations. The Cybersecurity Service Manager is tasked with steering our operations toward peak efficiency and effectiveness, safeguarding our digital assets, and maintaining the trust in cybersecurity operations across Hitachi Energy.

　　Responsibilities

　　Act as the principal point of contact for the Cybersecurity Operations services, managing relationships with stakeholders, and representing Cybersecurity Operations in cross-departmental meetings.Strategically manage the portfolio of Cybersecurity Operations services, focusing on lifecycle management from inception and design to delivery and continuous improvement.Interface with functional team managers to ensure service delivery is synchronized with team operations and outputs, maintaining a cohesive approach between all the functional teams within Cybersecurity Operations.Monitor service performance metrics and drive initiatives to meet service level agreements and exceed stakeholder satisfaction.Oversee the service ticketing system and queue management, confirming adherence to established procedures and timely resolution in line with predefined workflows.Manage and lead change management, problem management and issue management processes within the operations team to ensure efficient deployment and resolution of changes, problems and issues in the organisation.Lead the Change Advisory Board meetings, ensuring that the potential impacts of service deployments are thoroughly evaluated and accounted for.Provide service specific context and support to project managers in DevOps and demand management calls to ensure build activities are aligned with requirements.Lead service improvement programs, evaluating service metrics, stakeholder feedback, and industry trends to identify and implement enhancement opportunities.Ensure compliance of all Cybersecurity Operations services with relevant industry standards and internal policies, and actively engage in audit activities to validate organizational adherence.Manage the service-related communications, providing regular and ad-hoc reporting to leadership and key stakeholders as required.

　　Requirements:

　　Bachelor's or master's degree in Cybersecurity, Information Technology, or a related field, complemented by relevant industry certifications (CISSP, CISM, ITIL, etc.).Strong foundation in cybersecurity principles, IT service management, and a proven ability to manage a portfolio of IT services.Strong knowledge of the cybersecurity threat landscape and mitigation strategies.Proficiency in stakeholder management, with excellent communication skills and experience in representing technical teams in a cross-functional environment.Analytical mindset with experience in monitoring and enhancing service performance in line with SLAs.Competency in managing service ticket systems, ensuring process adherence and efficient resolution of issues.Leadership experience in change management, adept at guiding problem resolution and service deployment strategies.Collaborative skills to support project management, ensuring alignment with service requirements.Proactive in driving service improvements based on metrics, feedback, and industry developments.Knowledge of industry compliance standards with experience participating in audits to affirm service adherence to policies.A proven history of successful service management in a technology-driven environment, preferably within cybersecurity operations.Solid background in leading service improvement initiatives based on service metrics, stakeholder feedback, and industry trends.Experience in managing complex stakeholder relationships across various departments and levels of an organization.A track record of effectively interfacing with multiple team managers to harmonize service delivery and team functions.Familiarity with contemporary cybersecurity threats, defense mechanisms, and the broader security landscape.Experience of working alongside some or all of the following; security monitoring, incident response, digital forensics, vulnerability management, software and product vulnerabilities, rogue asset detection, detection engineering, use case management, threat intelligence, threat hunting.History of providing insightful reports and communications to leadership and stakeholders, reinforcing transparency and accountability in service management.