Customer Trainer

　　Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you.

　　Join our team! If you are a legal professional with a passion for educating others, and you possess strong communication and presentation skills, becoming a Customer Trainer is the right opportunity for you.

　　The Customer Trainer, serves lawyers, paralegals, law librarians, and other legal professionals in law firms and government agencies by providing education on Thomson Reuters' legal products. The Trainer leverages their legal experience and product knowledge to identify customer product training needs, maximize product utilization, remove obstacles to product access and uncover new business opportunities. Our team is committed to delivering the best education, training, and product expertise in the marketplace, by using adult education principles. The Customer Trainer works in cross-functional teams and in partnership with other Thomson Reuters team members and supports Thomson Reuters Legal customers in North America and Europe.

　　About the Role:

　　In this opportunity as a Customer Trainer you will:

　　Drives product adoption and usage, while helping customers achieve their expected ROI on Thomson Reuters' products.Utilizes adult learning principles and engagement techniques when leading customer work-flow based training sessions.Utilizes a blended learning approach to educate customers on Thomson Reuters products and how these are best utilized in the customers' specific workflow.Delivers exceptional customer service to our Legal Professionals clientsDevelops a professional virtual presence in law firms and government agencies via web-based virtual communication.Supports revenue retention and growth by effectively partnering with the account team to uncover the customers' business needs that align with Thomson Reuters product offerings.Maintains a high level of knowledge and expertise in Westlaw, Practical Law, Drafting Assistant and other solutions products, as well as customer workflows, product use cases, and industry trends.Record activity and customer information within our business systems.

　　About You

　　You're a fit for the role if your background includes:

　　Law degree.Proficient in English (verbal and written)2+ years experience in adult training/education or learning & development background2+ years legal experience strongly preferredStrong oral and written communication and presentation skillsAdept at using full Microsoft suite of products, including MS TeamsAgile learners - Ability to learn something new.Commitment to a schedule that coincides with the customers' workday

　　Location: CDMX

　　What's in it For You?

　　You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

　　Hybrid Work Model: We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: company-wide Mental Health Day Off; Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

　　#LI-ZM1

　　Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

　　We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

　　Accessibility

　　As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

　　We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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　　More information about Thomson Reuters can be found on https://thomsonreuters.com.