Home
/
Customer Service
/
Customer Support Specialist- Power Transformers
Customer Support Specialist- Power Transformers-October 2024
Istanbul
Oct 30, 2024
ABOUT HITACHI ENERGY
We are advancing the world’s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value.
10,000+ employees
Technology, Engineering
VIEW COMPANY PROFILE >>
About Customer Support Specialist- Power Transformers

  At Hitachi Energy our purpose is advancing a sustainable energy future for all. We bring power to our homes, schools, hospitals and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring your energy, and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation

  We seek for " Customer Support Specialist " who will be able to demonstrate knowledge at Hitachi Energy at Power Transformers in Kartal location in Istanbul with below qualifications;

  Your Responsibilities

  Ensures the resolution of customer issues by coordinating with related stakeholders ( Design, Quality, Factory Operations Departments, etc.)Providing solution for customer complaints and sustain internal CCRP system to lead a complete customer satisfaction.Project Management, coordinates resolution with internal/ external resources for aftersales or siteworks in Project scope.Recommends appropriate solution for customer requests, and coordinates with related teams to ensure the complete handling of the request (e.g. production capability and scheduling, resourcing, change orders, SAP recording, etc) is in place.Proactively informs customers about issue status based on inputs, and clarifies any questions. Ensures a positive customer experience throughout the entire process.Trainings for e-devices, distribute the knowledge of digital equipments usage & site installation activities, improve the Customer Support Specialists & Site supervisors.Share the lessons learned and support the learning organisation.Prepares and analyzes regular statistics (e.g. analysis) using available tools and collecting relevant information. KPIs for site delivery & customer complaints, closure of CCRPS < 90 days target achievement.Create customer surveys and get the feedback to improve our transformers quality and build a sustainable quality relationship with customers.Tracks regular target performance and provides results to management.Domestic and international travelling for site and Customer visits up to 30%

  Behavioral Competencies

  Strong commitment to Safety and Integrity by taking responsibility for their own actions while caring for the team and the business.Passionate about operational excellence and creating the best customer experience and manufacturing development.A collaborative, solution-oriented approach, strong communication skills, self-motivated, customer oriented.Strong organizational skills: ability to organize & prioritize to meet the specifications and deadlines with good problem-solving ability. Capable of balancing speed and accuracy to achieve efficiency Excellent analytical and systemic problem-solving and negotiation skills. Ability to deliver technical reports.Be innovative with the ability to work with cross-functional groups to implement improvementsAbility to challenge status quo, express & motivate the need for resources and benefits of those

  Your Backround

  Bachelor degree in Electrical Engineering.More than 5 years of related experience. Site commissioning and supervision experience is an adventage.Results orientated with the ability to plan and deliver against deadlines.Analytical mind with strong planning, documenting and self-learning skills, team work oriented.Very good command of written and spoken English and Turkish.Completed military service for male applicants.Strong negotiation, communication, problem solving, interpersonal and influencing skills.

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Senior Technical Support Engineer
#LI-FR2 We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and su
Customer Service Representative-Remote
TransUnion's Job Applicant Privacy Notice What We'll Bring: We are looking for a Customer Service Support Representative to join our successful Client Services Sales team. This position will be respo
Client Solutions Manager, Apps & Gaming (Türkiye)
The Client Solutions Manager for Meta's Global Business Group team partners with our most strategic clients to make sure they are successful with Meta. This is an outstanding opportunity to be at the
IT Client Service Owner
Our story At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be A
Call Center Representative
About Accolade Accolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live
Service Administrator
Service Administrator Description We are looking for a talented Service Administrator to join our team specializing in Service for our Sales and Service department at our branch in Tampa, FL. In this
Teller PT
Employment Type: Part-Time, On-site #LI-ONSITE This Teller position starts at $15.60 per hour with an uncapped incentive opportunity based off individual performance. We also offer the following bene
Customer Business Director
Date Posted: 2023-07-02 Country: Japan Location: JPN13111: RII Tokyo Japan, 1-11-44, Akasaka, Minato-ku M/S 12 Floor, Tokyo, 107-0052, Japan Position Role Type: Unspecified Customer Business Director
International Client Service Associate
Overview Do you want a career with a firm that's changing the industry? As an International Client Services Associate, you'll become part of our bustling International Private Client Group and focus
Microsoft Dynamics 365 Customer Engagement, Manager
A career in our Microsoft Dynamics team will provide the opportunity to help our clients transform their technology landscape across Front, Back and Mid-Office functions leveraging Microsoft Dynamics
Copyright 2023-2024 - www.zdrecruit.com All Rights Reserved