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Customer Support Specialist – human services
Customer Support Specialist – human services-March 2024
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Mar 14, 2025
About Customer Support Specialist – human services

  "This is the most wonderful experience that I have had in all my career.”

  “I have never worked at a company in which I felt appreciated and supported until I came to Liberty."

  “Liberty is an amazing company to work for. I feel completely supported by management and coworkers.”

  These are just a few testimonials from Liberty Healthcare’s valued team members.

  If you are looking for a career opportunity which will enable you to serve and support people of all ability levels, you are encouraged to consider a full-time Customer Support Specialist position with Liberty Healthcare.

  As a Customer Support Specialist, your everyday work will help ensure people who have intellectual and developmental disabilities receive vital services so they may live their best lives.

  You will work in a collegial and professional office with a team of caring and compassionate health and human service professionals. This role will enable you to gain valuable health and human services knowledge and experience.

  You will enjoy a dynamic job description which will include these responsibilities:

  Engaging in productive phone conversations with people who have intellectual and developmental disabilities as well as their families and other stakeholders

  Answering customer questions and addressing concerns

  Conveying information about available health and human services, the process for applying for these services, as well as the wait period between applying for and receiving services

  Memorializing important details from phone conversations

  Communicating with an array of internal and external stakeholders

  Actively participating in training activities

  You have the option to work a compressed workweek with four 10-hour days or a traditional five day workweek with 8-hour days.

  As a Customer Support Specialist and valued employee of Liberty Healthcare you can expect:

  $37,000 to $45,000 annually (depending on experience)

  $500 new hire sign on bonus ($250 paid at 90 days and $250 paid at 180 days)

  30 days of paid time off each year for vacation, holidays, sick and personal leave

  Health, dental, vision, disability and life insurance

  Health savings account, 401k plan and other perks

  Benefits plan details may be found at http://www.libertyhealthcare.com/upload/138.pdf

  This position is based on-site at Liberty Healthcare’s office located at 8850 Emerald Street in Boise, nearby the Boise Towne Square Mall.

  You are a great fit for this role if you have the following:

  Positive and optimistic attitude

  Strong work ethic and a genuine desire to help others

  Outstanding verbal communication and customer service skills

  Patience, empathy and great active listening skills

  Computer proficiency and working knowledge of Microsoft Word and Outlook

  Experience working in a customer service, call center, or healthcare or human service role is a plus - as is professional or personal experience supporting people who have disabilities. We are always looking to hire individuals who are bilingual or conversational in Spanish.

  Liberty Healthcare is an Equal Opportunity Employer. Diversity, equality, and inclusion are among our deepest-held values. We work to create an environment that attracts real talent, and we seek to motivate, inspire, and recognize high performance among all employees. Regardless of race, color, religion, gender, gender identity, gender expression, sexual orientation, ancestry, national origin, age, marital or veteran status, or disability. All qualified applicants are encouraged to apply and will receive consideration for employment.

  If you are interested in making a real difference in the lives of others - click “Apply” and submit your resume for immediate consideration.

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