Home
/
Customer Service
/
Customer Support Representative - German Speaker (1 year fixed term contractor)
Customer Support Representative - German Speaker (1 year fixed term contractor)-March 2024
Budapest
Mar 18, 2025
ABOUT EATON
We’ve made a promise to improve the quality of life for people everywhere. We’re taking the lead on the most meaningful trends shaping the world today
10,000+ employees
Engineering, Manufacturing
VIEW COMPANY PROFILE >>
About Customer Support Representative - German Speaker (1 year fixed term contractor)

  What you'll do:

  The primary function is to provide commercial support for portfolio of customers type of project business.Responsible for interfacing with customers and internal parties via email, phone, chat and case management tool.

  Job Responsibilities

  List the main functions of the role, being clear and concise (avoid using abbreviations, use short sentences, stress what is unique, emphasize what makes your job and organization special). If this is a re-evaluation of an existing role, highlight the job responsibilities that are new to the role.

  - Handles inquiries via phone, chat and email from customers and/or internal parties.

  - Order management: order entry, price checking, order clearing compliant with Eaton's policies

  - Complaint handling

  - Full coordination of delivery and billing, including multiple product lines and respective sequencing of project orders to fulfill external customer project

  - Handles a variety of pre-sales or post-sales service functions.

  - Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.

  - Resolves problems by applying established policies, procedures and tactics and using pro-active communication across internal network of multiple product lines

  - Fosters an environment which promotes Eaton's goals and philosophy, encourages continuous improvement and builds customer relationships

  Qualifications:

  - Bachelor's degree (BSC/BA)

  - 1-3 years experience in customer support

  - English language knowledge minimum B2 level, close to C1 in German

  Skills:

  - Basic MS Office

  - SAP/Oracle knowledge or any Case Mgmt Tool is an advantage

  - Strong communication skills (written and verbal), Customer Service attitude, strong attention to details, punctuality, problem solving mindset

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Associate Patient Access Services Representative-Spanish Speaking Preferred
Job Description Assists in performing a variety of registration, insurance verification, scheduling and billing duties in support of inpatient and outpatient access to medical services. Job Responsib
Patient Service Technician
Perform blood collections by venipuncture and capillary techniques for all age groupsCollect specimens for drug screens, paternity tests, alcohol tests etc.Perform data entry of patient information i
Senior Field Service Representative
Eaton's ESSG EESSD Electrical Engrg Svcs Systems Div division is currently seeking a Senior Field Service Representative. Field Service roles offer company car and guaranteed 40-hour paid week. The e
Customer Support Associate (Hybrid Remote)
Job Requisition ID # 21WD53162 NOTE: This is NOT an open position. Please submit your CV here for future consideration. Position Overview We are looking for a passionate and dedicated individual to j
Supervisor, Support Services
This site requires workers to be vaccinated for COVID-19 and Annual Flu vacine. Normally Requires an associate degree w/ 3-5 years of experience in a realated field. Valid diriver's license along wit
Service Desk Analyst
Role Purpose The purpose of this role is to the first point of contact for theB2B users who call Wipro Service Desk to troubleshoot appropriate enduser issues in line with Wipro's Service Desk object
Service Desk Analyst
Role Purpose The purpose of this role is to the first point of contact for theB2B users who call Wipro Service Desk to troubleshoot appropriate enduser issues in line with Wipro's Service Desk object
Customer Service Representative- Merrimack, NH
Job Description: Customer Relationship Advocate Career Development Experience Join our team of Customer Relationship Advocates (CRA) for a variety-filled experience where you'll have dedicated time t
ACCOUNT MANAGER IV
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivity's Account Mana
Financial Services Representative
Job Description Advises and counsels admitted patients of financial responsibility and self-payments. Processes payments, issues patient receipts, and maintains collection log. Job Responsibility Int
Copyright 2023-2025 - www.zdrecruit.com All Rights Reserved