We are hiring a Customer Support Agent to support a local branch of a multi-national industrial power tool manufacturer. This position requires customer service experience and a positive attitude!

　　Pay Rate: $22.00/hr

　　Duration: 3+ month contract with potential for extension

　　Shift: M-F 8am- 4:30pm

　　Specific responsibilities include:

　　Respond to customer inquiries and requests via phone, or in-person interactions in a timely and professional manner.

　　Engage with customers to understand product service needs, provide updates on repair progress, answer questions, and address concerns, aiming to resolve them to the customer’s satisfaction.

　　Assist in performing counter procedures including answering phones, order entry, placing orders, tracking, and assisting walk-in customer traffic.

　　Ensure accurate and timely order fulfillment, and maintain customer records and databases with up-to-date information, including notes for future reference and analysis.

　　Assist with sales and service counter duties; draw parts from stock as needed to service counter trade; maintain monetary transactions, customer records and receive and assist with inventories as required.

　　Perform a variety of shipping and receiving duties in accordance with prescribed procedures.

　　Visually inspect goods received and route for storage, repair and/or service.

　　Fill and pack orders and repairs for shipment to customers; prepare shipping documents and determine shipping charges.

　　Load and unload trucks and operate material handling equipment.

　　Perform miscellaneous tasks as directed.

　　To be a good fit for this role:

　　Requires an education equivalent to high school diploma or GED.

　　One to three years of experience in a customer service position is preferred.

　　Ability to lift to 50 lbs.

　　Ability to maneuver heavy material, weighing up to 300 lbs.

　　Excellent interpersonal, communication and customer service skills for dealing with end users and customers.

　　Adherence to safety protocols and guidelines is paramount to ensure personal safety and the safety of others.

　　Proficiency with English, written and verbal.

　　Bilingual (English/Spanish) a plus.

　　Must be proficient in computer skills and Microsoft Office applications.

　　As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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　　You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

　　About Kelly

　　Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

　　Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center.Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

　　Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.