Home
/
Comprehensive
/
Customer Support Associate
Customer Support Associate-April 2024
Mexico City
Apr 26, 2025
ABOUT NIELSEN
We’re in tune with what the world is watching, buying, and everything in between. If you can think of it, we’re measuring it.
10,000+ employees
Client Services
VIEW COMPANY PROFILE >>
About Customer Support Associate

  At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big, so we can all continuously improve. We enable your best to power our future.

  Scope of this role

  This position provides technical & instructional support for clients contacting Customer Support. The Customer Support Associate provides support for multiple Nielsen applications by providing how-to instruction, troubleshooting in-depth software, hardware, application and communications issues. This associate is also expected to actively participate in refresher training courses, product-related meetings, communicating pertinent information to appropriate stakeholders, escalating issues promptly and effectively, maintaining updated documentation within our case management tool. This is inclusive of managing all inquiries by internal and external clients through to resolution within our Customer Support established Service Level Agreement guidelines.

  Responsibilities

  Provide world-class support to customers for requests, issues, questions, concerns or enhancements

  Ability to utilize tools like Salesforce to log tickets and then project manage the process internally with cross-functional teams and externally with all client stakeholders

  Troubleshoot external/internal client issues and then escalate to internal and external stakeholders as needed

  Investigate and suggest potential resolutions, workarounds, and tips for optimal use

  Stay updated on industry trends and technological advancements and emerging digital support techniques

  Experience in Quality Assurance or Software Testing is beneficial

  About the role

  This position will initially require an on-site training schedule with the potential to eventually become hybrid or fully remote.

  Our Mexico City Nielsen office is located at Av. Javier Barros Sierra 555-Piso 7 y 8, Santa Fe, Zedec Sta Fé, Álvaro Obregón, 11510 Ciudad de México, CDMX

  Qualifications

  Bilingual: Fluent in both English and Spanish

  High school diploma or equivalent; some college education is a plus

  Proven experience in a customer service or support role

  Strong analytical and problem-solving skills

  Ability to handle a high volume of customer interactions in a fast-paced environment

  About Nielsen

  Nielsen shapes the world’s media and content as a global leader in audience measurement, data and analytics. Through our understanding of people and their behaviors across all channels and platforms, we empower our clients with independent and actionable intelligence so they can connect and engage with their audiences—now and into the future. Nielsen operates around the world in more than 55 countries. Learn more at www.nielsen.com or www.nielsen.com/investors and connect with us on social media (Twitter, LinkedIn, Facebook and Instagram).

  #LI-LE1

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Plumbing Foreman
Description About Us: Founded in 1999, eTEC Mechanical is a full-service mechanical contractor providing engineering, installation and maintenance for HVAC, plumbing, piping and fire protection syste
Janitor
In most jobs, everyone doesn’t spontaneously erupt into applause and start raining down high-fives. At Buffalo Wild Wings, that’s just a Thursday night. This is the place to start the next phase of y
barista - Store# 17565, BEDFORD NH
Join us and inspire with every cup! At Starbucks, it’s all about connection. People are at the heart of who we are, especially the people that are a part of our store team. We connect with each other
Consulting Member of Technical Staff
Job Description Consulting Member of Technical Staff - Oracle Cloud Engineering Infrastructure Development The Oracle Cloud Infrastructure (OCI) team can provide you the opportunity to build and oper
Account Executive Officer / Underwriter
Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casu
Denials Management Specialist
Overview This is a great opportunity to join a cohesive, family-oriented team with part-time hours. Our clinic offers great work hours and flexibility! We understand you have personal responsibilitie
Lead Scientist Clinical Laboratory
JOB REQUIREMENTS: Help us change lives At Exact Sciences, we\'rehelpingchange how the world prevents, detects and guides treatment forcancer. We give patients and clinicians the clarity needed to mak
Driver I
Job Description Position Summary: The Route Sales Driver is responsible for driving a company vehicle within an established route or territory and delivering goods and products to various customer lo
Polysomnograph Technologist
Under the supervision of physicians the polysomnographic technologist is responsible for independent performance of patient care duties and providing customer service to clients of the sleep disorder
Data Center Design Engineer
Job Description The Oracle OCI team is looking for a Data Centre Design Engineer to join our team, someone who innovates & shares our passion for winning in the cloud marketplace. You will work c
Copyright 2023-2025 - www.zdrecruit.com All Rights Reserved