Home
/
Account Management
/
Customer Success Manager DACH
Customer Success Manager DACH-October 2024
Barcelona
Oct 30, 2024
ABOUT AUTODESK
Autodesk gives you the power to make anything.
10,000+ employees
Technology, Software
VIEW COMPANY PROFILE >>
About Customer Success Manager DACH

  Job Requisition ID #

  23WD71893

  Position Overview

  Do you have a customer first mindset? If this sounds like you, we are looking for Customer Success Managers in our Barcelona office to help Autodesk's customers with Enterprise Business Agreements (EBA) drive long-term success by executing an array of services to accelerate customer business goals and drive adoption. This is an exciting opportunity to unequivocally influence our customers, and Autodesk's, success. In this hybrid position you will report to our Manager Customer Success Enterprise.

  The Role As the main contact for Autodesk and key customer stakeholders within EBA accounts, you drive post-sale account management and customer relationship development. You provide strategic advisory services to maximize a customer's return on investment in Autodesk solutions. You use a combination of industry and business strategy expertise and product knowledge to help Autodesk's customers innovate and gain a competitive edge.

  If you have excellent customer management and consultancy skills, a passion for engaging customers and expanding their usage of Autodesk solutions, let's talk!

  Responsibilities

  Accelerate adoption of new solutions by helping prioritize projects and support activities that deliver the best ROI within the shortest timeframe.Establish measurable criteria for success and assists in building organizational alignmentDevelop, maintains and execute a Customer Success Plan for a select group of named accounts to ensure the successful and broad adoption of Autodesk solutionsCollaborate with internal subject matter experts to translate customer business and technical challenges into business solutions based on Autodesk products & services, augmented with 3rd-party technologyBe a trusted advisor and industry expert through identifying, creating, and promoting compelling insights related to area of expertiseCollaborate with the consulting and support services teams from proposal through delivery, including identifying and ensuring delivery and adoption risks are managed.Create and coordinates account documentation including reports, proposals, business assessments and recommendationsDevelop close relationships with key management sponsors within a select group of named accounts (from key users to CIO)Accountable and owning any post-sale account management engagements and drive account growth strategy with wider account team members (Sales, Delivery, ISM, PDG)

  Minimum Qualifications

  1-2 years of experience with change management (Prosci Methodology or other)Track record of proactively identifying business objectives and capturing outcomes for customerExperience in end to finish program management of Automotive (or Manufacturing) customersYou want to help and serve our customers: They win, so you winYou're driven: No one needs to push you to excelYou own your work; you seek out help and put it into good useAbility to manage influence through persuasion, negotiation, and consensus-buildingDeep understanding of value drivers in recurring revenue business modelsFinancial acumen including analytical forecasting and process-oriented mindsetEnthusiastic and creative leader with the ability to inspire others and being a teamplayerRelevant Bachelor/Master degreebusiness fluency in German plus high level of English

  Preferred Qualifications

  Background of post-sales/customer success and sales experienceProgram Manager or consultative experience

  Learn More

  About Autodesk

  Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

  We take great pride in our culture here at Autodesk - our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

  When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

  Salary transparency

  Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

  Diversity & Belonging

  We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

  Are you an existing contractor or consultant with Autodesk?

  Please search for open jobs and apply internally (not on this external site).

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Chemical Account Manager
CO Salary Range: USD 63,900.00 - 95,850.00 per year Job Description Here at Thermo Fisher Scientific, our industry-leading scale means unparalleled commercial reach, unique customer access and a glob
Full Time Branch Ambassador- North Nassau Area
NW Nassau-WillistonPark Br619 (22619), United States of America, Williston Park, New York Full Time Branch Ambassador- North Nassau Area The Reimagined Branch Experience: Welcome to a new idea in ban
Jo Malone London - Boutique Manager - Jo Malone London - 37.5 Hours
Jo Malone London is a British fragrance house known for elegantly simple scents with unexpected ingredients and a unique twist. As well as coveted colognes, Jo Malone London creates luxurious scents
Channel Business Manager
Company Description Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a worl
Major Account Manager
Company Description Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a worl
Small Business Banker Los Altos
Why Wells Fargo: Are you ready for the next step in your career? This is where it begins - at a company known for our Well Life approach to supporting employees' career aspirations, work-life balance
Account Manager - Automotive
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce We'
Contingency and Risk Planning Consultant
About this role: Wells Fargo is seeking a Contingency and Risk Planning Consultant working in Advice & Planning as part of Wealth & Investment Management. In this role, the Consultant will ne
Tom Ford - Counter Manager - David Jones Adelaide - Part-Time
Position Summary: We are looking for a dynamic and inspirational Store/Retail/Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operat
Sales Account Manager - Electron Microscopy for Material Sciences Industrial Markets- Italy
Job Description Sales Account Manager - Electron Microscopy for Industrial Markets- Italy Thermo Fisher Scientific Inc., the world leader in serving science, with annual revenue of approximately $40
Copyright 2023-2024 - www.zdrecruit.com All Rights Reserved