Home
/
Account Management
/
Customer Success Manager (Colombia)
Customer Success Manager (Colombia)-November 2024
Flexible / Remote
Nov 23, 2024
About Customer Success Manager (Colombia)

  About Carrot:

  Carrot Fertility is the leading global fertility care platform, serving people of every age, race, income, sex, sexual orientation, gender, marital status, and geography. Trusted by hundreds of multinational employers, health plans, and health systems, Carrot's comprehensive clinical program delivers industry-leading cost savings for employers and award-winning experiences for millions of people worldwide. Whether there is a need for care through fertility preservation, male-factor infertility, pre-pregnancy, IVF, pregnancy and postpartum, adoption, gestational surrogacy, or menopause, Carrot supports members and their families through many of the most memorable and meaningful moments of their lives. With Carrot, you can pursue your possible.

  The Role: 

  Carrot is seeking a Customer Success Manager to support new and existing Carrot customers, helping to drive retention, increase member engagement, and maintain high levels of customer satisfaction. The Customer Success Manager acts as a trusted advisor to HR benefits leaders, helps communicate the value of the Carrot product, and responds to customer needs, questions and requests. 

  Our Customer Success Managers:

  Proactively engage with customers to understand their needs, challenges, and objectives. Serve as the primary point of contact for your assigned accounts, fostering trust and confidence in our partnership. From onboarding through the full customer lifecycle Develop a deep understanding of the customer's business and industry to provide tailored solutions and advice. Work closely with customers to create and execute a success plan that aligns with their business objectives and maximizes the value they receive from our solutions.  Act as a customer advocate within the company, representing their feedback and needs to relevant teams. Ensure timely resolution of customer issues, working closely across Carrot teams. Provide education and resources to customers to enable them to effectively use our products/services. Conduct regular check-ins to ensure customers are leveraging the full capabilities of our offerings. Minimum Qualifications: 

  3+ years of professional experience in a Customer Success, Account Management, or Project Management role, ideally in a high-growth, start-up environment Enthusiasm for Carrot Fertility’s mission and eagerness to become a part of our collaborative, friendly, and dynamic team Detail-oriented with strong analytical, writing, and communication skills Must be able to develop and grow relationships with customers Track record of high customer satisfaction   Experience working with full lifecycle of customer success  Fluency in written and spoken English Preferred Qualifications:

  Experience with Salesforce or other CRM  Some familiarity with Carrot’s buyers (HR benefits leaders) is preferred, but not required Comfortable working in an fast paced environment; organized, diligent, and self-motivated Process-oriented with an automation/efficiency mindset; experience developing best practices, creating scalable systems and automating routine processes Ability to adopt a continuous improvement mindset and actively contribute to the processes and procedures of the Customer Success team Compensation: 

  Carrot is committed to providing a competitive and holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work, including health and wellness benefits, short- and long-term incentives, parental leave, family-forming resources, and a competitive compensation package. Actual compensation is commensurate with experience and confirmed job-related skills.  

  Why Carrot?

  Carrot has received national and international recognition for its pioneering work, including Best Diversity, Equity, & Inclusion Product from the Anthem Awards, Fast Company's Most Innovative Companies, CNBC's 100 Barrier Breaking Startups, and more. Carrot is regularly featured in media reporting on issues related to the future of work, women in leadership, healthcare innovation and diversity, equity, and inclusion, including MSNBC, The Economist, Bloomberg, The Wall Street Journal, CNBC, National Public Radio, Harvard Business Review, and more. 

  Carrot is a remote-first company with teams in more than 40 states across the United States and dozens of countries around the world. It has received numerous workplace awards, including Fortune's Best Workplaces in Healthcare, Quartz’s Best Companies for Remote Workers, and Great Place to Work and Age-Friendly Employer certifications. Learn more at carrotfertility.com.

   

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Manufacturing Group Leader - Maintenance - Defiance
Description If you are a current employee of General Motors working in a per diem, hourly, or regular salaried role, you must apply through the internal careers page. Please navigate to https://workd
Professional Services Senior Consultant
Key Responsibilities: Execute product implementation, customization and consulting assignments in accordance with Delivery guidelines, including: Guidance and consulting with clients on usage of ONES
EUC Customer Success Manager
Job Description The VMware End-User Computing team is securing and enabling the future of anywhere work for our global customers. As digital workspaces continue to evolve, we are designing and engine
VOC Executive Customer Engagement PM
Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable
Business Relationship Manager (BRM) Advance Structure
Date Posted: 2023-12-15 Country: United States of America Location: HTX99: Field Office - TX Remote Location, Remote City, TX, 73301 USA Position Role Type: Remote Do you want to make a difference in
Territory Account Manager -Central Government
At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital
Head of EMEA Renewals
We are looking for a passionate and results-driven Manager of Renewals to oversee and drive the renewal process for our customers in the EMEA region. In this role, you will manage a team of renewal m
Strategic Account Solutions Consultant
Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional di
Experimentation Analytics Director
ABOUT FANDUEL GROUP FanDuel Group is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, and leagues. The premier gaming desti
TECHNICAL ACCOUNT MANAGER - EAST
About Netskope Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is buil
Copyright 2023-2024 - www.zdrecruit.com All Rights Reserved