Home
/
Account Management
/
Customer Success Manager
Customer Success Manager-April 2024
Apr 3, 2025
ABOUT CORNERSTONE ONDEMAND
Recruiting and retaining quality candidates is vitally important to successful businesses the world over, which is why Cornerstone OnDemand is dedicated to providing outstanding talent management to o
1,001 - 5,000 employees
Financial Services, Technology
VIEW COMPANY PROFILE >>
About Customer Success Manager

  The Customer Success Manager (CSM) is responsible for supporting the client's adoption and continued satisfaction with the Cornerstone OnDemand Talent Management solution. The CSM is introduced to the client during the implementation process and becomes the primary "face" to the client as implementation is closed out and the client goes live with the solution. The CSM takes ownership of Cornerstone's relationship with the client business process owner, providing counsel and guidance aimed at ensuring their successful experience with Cornerstone. The CSM also serves as an internal advocate for the client, helping to drive support and change when necessary to help the client achieve their business objectives.

  The CSM will regularly provide best practice recommendations, expert-level application support, assist clients in solving point-in-time challenges, and partner with the client to increase the effective use and adoption of the Cornerstone solution. The CSM will be measured on the client's utilization of the solution, engagement with Cornerstone as a business partner, and overall client satisfaction.

  In this role you will...

  Facilitate the transition out of implementation to Go-Live and support the client's drive towards self-sufficiencyManage a portfolio of clients and make certain a high level of satisfaction with the solution is achievedLead clients through the incubation processCreate a tailored plan to ensure client success and achievement of incubation/engagement metricsConduct regular meetings with the client and make recommendations to provide continued success with talent management processes, workflows, and system configurationDevelop a consultative relationship with each client and work in conjunction with Sales and Account Management providing solution planning supportEducate clients on self-service tools, release process, and other client programs to ensure a successful partnershipAdvise clients of process/system risks based on organizational constraints and develop solutions to mitigate risksEngage the appropriate consultants and technical resources as necessaryPartner with sales and account management to ensure alignment at all levels of the relationship throughout the partnershipMaintain expert level knowledge of each of the Cornerstone OnDemand cloud offerings and configuration optionsBe required to pass all internal written Cornerstone OnDemand product certification exams... and being the Rockstar you are, you will be willing to take on additional responsibilities as needed

  You've got what it takes if you...

  Have held a role as an Implementation Consultant, HRIS Specialist or roles alikeHave a B.A./B.S. or equivalent professional experience in Human Resources, Organizational Development or FinanceHave experience using Cornerstone OnDemand application or comparable HCM product, high level of skill with the application Are highly detail-oriented and able to manage multiple projects simultaneouslyAre organized and methodical with excellent follow-up to ensure client expectations and deadlines are metHave excellent communication skills and analytical skillsAre bilingual in Italian and fluent in EnglishAre able to travel up to 30%Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environmentConsideration for privacy and security obligations

  Extra dose of awesome if you...

  Are proficient in another European language (Spanish and/or French preferred)

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Strategic Account Manager
Job Description Company Summary: Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of $17 billion and 50,000 employees in 50 countries. Its mission is to
Clinique - Counter Manager - Myer Canberra City - Casual
Position Summary: We are looking for a dynamic and inspirational Store/Retail/Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operat
Full Time Branch Ambassador North Queens Area
NW Queens-AstoriaBroadwayBr663 (22663), United States of America, Astoria, New York Full Time Branch Ambassador North Queens Area The Reimagined Branch Experience: Welcome to a new idea in banking. H
Relationship Banker LP (SAFE) Ridgewood Court
Why Wells Fargo: Are you ready for the next step in your career? This is where it begins - at a company known for our Well Life approach to supporting employees' career aspirations, work-life balance
Named Account Manager, SLED
Company Description Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a worl
Strategic Account Manager: Large Enterprise II Utilities & Energy
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce We'
Global Readiness Performance Insights - Director/Sr Manager/Manager
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Sal
Branch Relationship Banker LP - Austin Northwest District
Why Wells Fargo: Are you ready for the next step in your career? This is where it begins - at a company known for our Well Life approach to supporting employees' career aspirations, work-life balance
Jo Malone London - Boutique Manager - John Lewis - 37.5 Hours
Jo Malone London is a British fragrance house known for elegantly simple scents with unexpected ingredients and a unique twist. As well as coveted colognes, Jo Malone London creates luxurious scents
Technical Business Manager
Job Description Techinical Business Manager PURPOSES OF THE POSITION/RESPONSIBILITIES: The Technical Business Manager develops and manages the technical business relationship with commercial clients,
Copyright 2023-2025 - www.zdrecruit.com All Rights Reserved