The primary objective of this position is to act as the general manager of a portfolio of Legal Tracker and HighQ clients by developing and implementing strategies to protect the portfolio from risk, accelerate client initiatives, manage relationships, and expand Tracker use. This is a client-facing position that reports to the Manager of Customer Success. The Customer Success Executive has a responsibility to implement methodology for portfolio assessment to identify risks and opportunities with a focus on preserving revenue through annual renewals. The Customer Success Executive will also develop and execute strategies to help clients get more value from Legal Tracker and HighQ. This includes proposing services solutions to clients and achieving a measurable goal for number and revenue from services engagements. Customer Success Executives are also expected to provide advice and supply best practices to improve legal department operations and initiatives, establish and maintain long term customer relationships, and liaise within the business to resolve challenges clients are facing and improve the overall customer experience.

　　Division/Group/Role

　　TR Legal Tracker is a leading provider of legal workflow solutions to corporate legal departments worldwide. Legal Tracker is a SaaS application and is the No. 1 ranked matter management and e-billing system among corporations and firms, providing the data and analytic tools to enable legal departments to efficiently track, control, manage, analyze, and report on legal activities worldwide.

　　About the Role:

　　In this opportunity as a Customer Success Executive, you will:

　　Engages clients to provide basic to moderately complex advice and consulting around our products for the purpose optimizing the client experience and maximizing revenues. Implement methodology for portfolio assessment to identify risks and opportunities with a focus on preserving revenue through annual renewals.Develop and execute strategies to help clients get more value from Legal Tracker and HighQ. This includes proposing services solutions to clients and achieving a measurable goal for number and revenue from services engagements.Provide advice and supply best practices to improve legal department operations and initiatives. Establish and maintain long term customer relationships. This includes developing and maintaining relationships across the enterprise, including but not limited to legal, finance, procurement, etc.Liaise within the business to resolve challenges clients are facing and improve the overall customer experience.

　　About You:

　　You're a fit for the role of Customer Success Executive if you have:

　　Have a Bachelor's degree; a JD or MBA highly preferred; Minimum 3 years of legal industry experience is required;Have 2 years working as a Client Success Manager or Account Manager role for a SaaS solution preferred, or 2 years working with an e-billing/matter management system or SaaS solution preferred.Have experience in Gainsight, Salesforce, or other CRM or Customer Success solution.Have Strong understanding of legal department operations.Exceptional interpersonal skills - especially oral, written communication, and presentation to small and large groups. Ability to effectively communicate and relate to multiple levels of a client's organization (staff, general counsel, finance, procurement, C-Suite). Ability to manage a large number of account relationships and maintain a high level of organization. Plans and carries out responsibilities with minimal direction.Consultative and problem-solving skills; client service and solution-oriented approach.Ability and willingness for occasional travel to client sites (approximately 10%).

　　What's in it for you!

　　You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

　　Hybrid Work Model: We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.Compensation: Base salary and a variable compensation that is directly related to your success

　　#LI-TK1

　　In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.

　　Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The location(s) for this role include one or more of the following states: CA, CO, CT, IL, NV, TX, WA and/or remote. The target total cash compensation range for the role in any of those locations is $101,500 - $188,500. The target total cash compensation range in other locations may vary. This is inclusive of both base pay and any target sales incentive. Pay is positioned within the range based on several factors including an individual's knowledge, skills and experience with consideration given to internal equity. Base pay and any target sales incentive are part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.

　　This job posting will close 02/02/2024.

　　Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

　　We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

　　Accessibility

　　As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

　　We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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　　More information about Thomson Reuters can be found on https://thomsonreuters.com.